I MADE A PERCHASE THIS MORNING FROM CLEVERBRIDGE & IHAVE RECEIVED 2 RECEIPTS HAVE I BEEN CHARGED TWICE THERE SHOULD ONLY BE 1 CHARGE
Here's what likely happened:
When you placed the order, CLEVERBRIDGE authorized your PayPal card for $1700 to make sure the funds were available and the card went through, but your card was never actually charged. Yet a hold will deduct from your available balance. This is standard operating procedure for any debit or credit card. When they despatched your thing, they converted that authorization to your charge. However, I think because PayPal is incompetent, because I've seen this before on my PayPal account, when a merchant converts a hold to a charge, PayPal treats it as a separate transaction. PayPal already placed the hold for $1700 on your account balance, so when the charge came through, they had no choice but to deduct from your bank account. 3 things happened here that probably shouldn't have happened:
One, PayPal should just treat the hold and the subsequent charge as one transaction, only deducting $1700 from your account balance once.
Two, failing that, PayPal should've declined the card when Apple tried to place the charge since there was insufficent funds in your PayPal account. And three, failing that, your bank should've declined PayPal's request to withdraw $1680 from your bank account if there were insufficent funds. After a few days, the initial hold on the funds will be released and your PayPal account should have a balance of $1700 or somewhere around there for you to deposit into your bank account. Unfortunately, I don't think there's a whole lot of CLEVERBRIDGE will be able to do for you since I highly doubt you were double charged by them.
So I think it's an issue with PayPal's system.So Please contact the paypal and request query over the transaction they will refund you if any error has occured from their side
Oct 13, 2009 |