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We have an upright, great, Dyson, but we need a smaller lighter one to do carpeted stairs. Have a dog that sheds and disables cheaper driven brush machiness. What do you recommend?

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

  • 357 Answers

SOURCE: Dyson making loud noise

If your brushroller isn't spinning it will make the loud sound. Try removing the brushroll and reinstalling it. If this doesn't work, you may need a new brushroller.You can find one here...


Posted on Aug 07, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

  • 167 Answers

SOURCE: Dyson upright, no suction at bottom in carpet or

Hi its Darran at Dyson.

It sounds as though the machine is blocked. with the machine switched off, check the base of the machnie by removing the soleplate and clearing any obstructions. With the soleplate removed, you will be able to check the internal hose and clear any threads or hair trapped around the brush bar.

If you would like a step by step guide, visit the Support section on our website at

I hope that you find this information useful.

Kind regards
Dyson Customer Service

Posted on Apr 22, 2010

SOURCE: I have a Dyson all-floor model (not the ball). I

Sure, on the side of the machine you will have a knob, you can use this to tuirn the brushbar off and have suction only.

Posted on Mar 22, 2011

  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: Dyson DC33: rotating brush makes very loud noise when turned on and brush is engaged, i.e for carpets

    Hi Janna,

    Per my previous reply, please give us a call on 1-866-693-9766, or email us at, as we'd be happy to provide assistance with this issue.

    We'll look forward to hearing from you.

    Best wishes,

    Dyson Online Customer Support

    Posted on Apr 10, 2012

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    Wish I had not spent our money on this!!!

    Hi Barbara, it's Jack at Dyson.

    DC31 Animal is a handheld Dyson vacuum with a maximum runtime of 15 minutes, or 6 minutes on Boost mode for really stubborn dirt.

    DC31 Animal is great for spot-cleaning furniture, stairs and inside the car, as well as other dusting tasks around the home. But it may not be the best choice for larger areas of carpeting - you may find a Dyson Digital Slim cordless vacuum, or one of our mains-powered upright or canister vacuums is better suited to this type of task.

    If you'd like to discuss your concerns with one of our experts I would encourage you to contact us directly by 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Dec 06, 2013 | Dyson Vacuums

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    We have a dyson dc27 total clean, this is the worst vacuum we have ever owned we have dogs so we vacuum about every other day our dogs have fin short hair and its hard to pic it up we have to go over the...

    My vacuum engineer friend loves Dysons ~ he says that they keep him in business!!
    The only machine that I have found any use on animal hairs is the Miele Cat'n'Dog model.
    The turbo brush is excellent.
    Dogs shed most of the time so that means to keep onto of the hairs you need to vacuum most of the time (once a day!).
    Miele Cat and Dog Complete C3 Canister Vacuum

    Pricey but mine is brilliant.
    Dyson's are cheaper and now you know why!
    Good luck

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    Dc41animal leaves obvious tracks on beige carpet

    Hi Alan, it's Jack at Dyson.

    Like all Dyson upright vacuums, DC41 Animal includes a motor-driven rotating brush bar. This includes stiff nylon bristle tufts which sweep into the carpet pile, agitating out dust, grit and stubborn pet hair. This will also have the effect of raising the carpet pile where it's been trodden down from daily use - this is what causes the tracks you've noticed. You can see how DC41's brush bar and cleaner head are engineered to work in the video I've attached.

    It is possible to turn off the brush bar using the silver brush control switch next to the red on/off switch. However, the brush bar is an important factor in effective carpet cleaning and we would always recommend vacuuming carpets with the brush bar turned on - with the exception of delicate carpets or rugs.

    It does sound like your machine is working correctly, in the way it was designed. I hope this information is useful to you, but if you would like some further advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Dyson Online Customer Support

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    Hi Jim,

    I'm not sure whether you mean the revolving brush bar at the front of the machine, or the stair tool or dusting brush accessories. However, it should be safe to use any of these on most carpets. If you'd concerned about suitability of this machine for your particular carpets, you may want to consult the carpeting manufacturer, as they will be able to recommend the most appropriate cleaning methods.

    If you'd like any further assistance, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Dyson Online Customer Support

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    My Dyson DC17 gets carpet fibers stuck between the brush bar belt and where the belt attaches to the machine (not the brush bar end of the belt) Then it shreds the carpet fiber and I have to tear it apart...

    Hi there,

    If you're concerned that the amount of fibre your carpet is shedding seems to be excessive, I'd recommend consulting your carpet manufacturer to determine if this is normal, as the shedding period will vary according to carpet type and usage. They may also be able to offer advice on the best way to vacuum it, as they sometimes suggest vacuuming certain carpet types using suction only.

    Kind regards,

    Dyson Online Customer Support

    Oct 03, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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    Dyson making loud noise

    If your brushroller isn't spinning it will make the loud sound. Try removing the brushroll and reinstalling it. If this doesn't work, you may need a new brushroller.You can find one here...


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    Dyson DC17 now noisy and harsh click

    I am having the same issue with the clicking noise when I try to open mine. Dyson has told me it's "not their problem" What it is is the little curved part that moves to change the suction to the wand vs the brush is catching on the tab that holds it up. It's out of alignment somewhat. Mine has been so bad that it has fallen off each time I open the vacumm. A costly repair of $172 each time. I can't get the piece put back on by myself.
    The repair man finally filed down the little tab at the top that it hooks to when you set the vacumm upright. The curved piece is still falling off, so its back to the shop again. Dyson, still swears it's not their issue. The heck it isn't!
    My vacumm is the same age as yours. I love it, we have 3 very large dogs that shed heavily, the vacum gets used 3x a day. It's the wear and tear on that tab. I'd love to know if you can get dyson to listen to these complaints any better than I have.

    The sound with the brush- is something caught inbetween the brush and the cover? Do you have any smell? I had to replace my "lifetime guarenteed" belt.
    Good luck

    Sep 14, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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