Question about Dell 942 All-In-One InkJet Printer

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Dell xp will not accept printer

Hi,bought a dell xp couple of yrs ago.Printer has worked fine until I ran a scan on computer and somehow deleted the printer.Now computer won't accept the printer back even with the disk.Thanks for any help.Terry..

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Try getting on their website at and downloading the free printer driver for the printer model that you have. It should only take a few minutes to download, and will walk you through the install process.

Posted on Jan 13, 2008


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Posted on Jan 02, 2017


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My printer will not print. It scans fine to a file. I have checked the cables numerous times, pulling them out and reconnecting them. Have rebooted the computer and still nothing. There seems to be a...

Have you tried going to Dell and downloading the drivers for it? I had an A920 until a couple of weeks ago so know that every once in awhile, for no reason, it quits working. Mine would print but not scan! I went to Dell, downloaded updated drivers and this seemed to fix the problem. I had to do the scanning through the program, not by pushing the buttons, tho.

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Won't print Dell V305

It seems to be an issue with the Print Spooler Service. Either the service is stopped or not started correctly. Try stopping and restarting the printer spooler services on your computer. For tips on how to restart the Print Spooler service, use the link: Now Reboot your system and try deleting the print queue. It should work fine now.

Good Luck!

Jan 31, 2010 | Dell V305w All-In-One R840635AU InkJet...

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Dell 946 printer has been working for over 2 yrs with Dell computer. Today computer says can not communicate with printer. Will not print from any program. Ran thru trouble shooting, disconnecting USB...

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Nov 02, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Dell 942 all in one printet wont communicate to dell dimension pc

You've tried to uninstall and reinstall the printer driver of your printer. But still no luck. The printer still won't print. Or it would say printing but it won't finish printing.

You can try these steps:

1.Check if the firewall is blocking any printer services

2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode

3.Disable all the firewalls

4.Uninstall the printer driver and software

5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3

6.Delete any non default items under the ff keys:
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT FAx Monitor
7.Delete any items under the ff keys:


8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.

Disconnect printer’s USB cable.

Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.

From the start search box type spool and press .

The spool folder located at c:\windows\system32\spool opens.

Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.

Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.

9.Restart the computer.

10.Check th services status

Start-Run- Type Services.msc and Click on Open

You will see long list of services

You need to make sure following 4 Services are set to Automatically start

Remote Procedure Call RPC
Remote Procedure Call RPC Locater
LexBce Server
Print Spooler

11.Reinstall the latest printer driver

good luck. :)

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Go to control panel, scaners and cameras and use that to start the scan

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First do your scan on Dell 964 scanner &printer. Scan to clipborad. You hear it scan but nothing happens on your computer. Go to control panel - scanners and cameras - scan profiles - find the document you have scanned, select it and click edit - click preview - in the left corner you will see in blue "How to scan a picture" click that, it will lead you to Windows Photo Gallery - there click on file and import from scanner of camera - it will scan there and your scanned pics will be in your picture folder :) Took me a while to figure it out :)
You can avoid all this and go directly to Windows Photo Gallery :)

May 26, 2008 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Scanning Problem

Are you getting any kind of pop ups when you try to scan?

What kinds of AntiVirus Software are you using.

What operating system are you using: ex. Vista; XP Home; XP professional?

Answer these questions and maybe I can help you

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Printer Stopped Working - Error 126

Here is a link to microsoft they have a step by step process to try and troubleshoot your problem:

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