Question about Cell Phones
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Posted on Jan 02, 2017
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Lost or Stolen Phone Policy: For any lost or stolen SAFELINK WIRELESS phone, you may request and receive only one replacement phone per customer. The replacement phone will be a refurbished phone. All reported lost and stolen phones will be permanently deactivated. The replacement phone will include only 10 minutes of lost airtime. Any additional airtime that you may have had on your lost phone will not be replaced. In the event you lose your replacement phone or it is stolen, you will need to purchase an additional phone. If a phone is lost or stolen while in transit to the customer before the customer receives the phone, the lost phone and airtime may be replaced as a onetime courtesy in TracFone's sole discretion.
You can buy a battery here
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Step 3 Add additional airtime to your account by calling 1-800-867-7183, refilling the minutes online or by visiting a participating retailer (see Resources). Enter the PIN number on the back of your refill card to add additional minutes to your account.
From Your Computer Step 1 Check your minute balance by logging in to your account on the TracFone website. Once you are on the homepage, click on "My Account." You'll be prompted to enter your username and password. If you don't currently have a TracFone account, you can register your phone number by clicking on "Register."
Step 2 Find the minute balance of your account displayed in the middle of the "My Account" homepage.
Step 3 View the account expiration date on the "My Account" homepage (see Resources). Your balance expiration date varies depending on the amount of the airtime refill card.
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