Question about Dyson DC44 Animal Cordless Vacuum

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Dyson brush stays on even after trigger is off

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4 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Dysonteam
  • 167 Answers

SOURCE: My Dyson vacuum brush does not rotate even though the

Hi its Darran at Dyson.

Please contact our Helpline on 1866MYDYSON as it sounds as though we may need to arrange for the machine to be repaired. One of our advisors will be able to run through some checks over the phone with you so please ensure you have your machine with you when calling.

We look forward to hearing from you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

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  • 40 Answers

SOURCE: My dyson DC15 the brush cuts in and out.

http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
Check the above link to see if it helps. It shows you how to break down the DC15 to check for issues. Also try inspecting the circuit board for loose wires. There have been several people who reported loose or burnt wires to be the culprit for the brush bar not working. The DC15 does not use a belt, but a motor that is control by the circuit board. And I really believe that in your instance, the problem is a loose wire between the circuit board and the brush motor.

You can try calling their helpline at 866-MyDyson for further help

Posted on Sep 28, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: dyson dc24 brushes do not work even when i depress the silver button

    Hi there Alison, it's Jack at Dyson.

    DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

    I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


    Posted on Dec 06, 2012

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    Have a Dyson v6 for several months. Roller brush stops turning a soon as I start to push forward after staring trigger. Examined & cleaned roller & surrounding head & find no objects interfering.


    The Dyson V6 has an electric motor in the power head. The battery is in the handle unit. So power has to get from the battery head unit down to the motor at the floor roller brush. The way they do this is to send the power around the plastic debris cup that you empty, and then into the connector for the tube and out the bottom of the tube to the roller brush motor. Your problem is probably that there is a lost contact along the way. Try plugging the roller brush directly into the head unit leaving the tube out and see if it is intermittent or if it runs fine. In that case the problem is one of the contacts associated with the down tube. If the roller brush is intermittent even when plugged directly into the head unit, then the problem may be the connection associated with the debris cup. remove the cup and make sure the contacts are clean. Hope this helps. G

    Oct 26, 2016 | Dyson Vacuums

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    Why won't the brush on the head stop spinning?


    Hi Glen, it's Jack at Dyson.

    Depending on which DC39 variant you own, you may have the facility to shut off the rotating brush bar using the trigger control on the hand grip. The brush should be shut off when cleaning hard flooring, delicate rugs or long pile carpet. Press and hold the button for a few moments to shut off the brush bar:


    brush-head-wont-stop-spinning-2a0rwaxytwfzcufve2d4lsjg-3-0.jpg

    If you've tried this and cannot shut off the brush bar, please contact the Dyson Customer Helpline directly. Our experts will need to take some further details about your particular machine, and will also be able to talk you through some simple troubleshooting checks to resolve any issues.

    You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Jul 28, 2015 | Dyson DC39 Animal Canister Vacuum

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    My dyson motor is good, I am having trouble getting my brush bar to stay on while vacuuming carpet. I have taken the brush bar off and cleaned all the dust and debris but the brush only engaes...


    Hi Jennifer, it's Jack at Dyson.

    Although I'm glad your Dyson vacuum's motor is working effectively, I'm sorry to hear the brushbar is only running intermittently. Our advice for resolving this would depend on which model (DC--) of Dyson vacuum you own, which you haven't mentioned in your question.

    We're keen to help, so when you have your Dyson vacuum easily to hand please give our experts a call. We'll be happy to talk you through some simple troubleshooting checks to help resolve this. You can reach the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you.

    Feb 27, 2015 | Dyson Vacuums

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    Brush bar doesn't spin on dyson on dc39


    Hi there, it's Jack at Dyson.

    DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

    If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

    Feb 24, 2015 | Dyson DC39 Animal Canister Vacuum

    1 Answer

    Get the brush bar to spin again on my dc39 vac


    Hi there, it's Jack at Dyson.

    The rotating brush bar inside DC39's Triggerhead floor tool should rotate when the vacuum is running, unless you turn it off using the button on the wand handle. If it's not rotating, our Support guide will walk you through the checks needed to resolve this: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar

    In the unusual event that these checks don't resolve the issue, please contact our experts directly so we can help you further. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Feb 13, 2015 | Dyson Vacuums

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    Dyson dc24 brushes do not work even when i depress the silver button


    Hi there Alison, it's Jack at Dyson.

    DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

    I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


    Dec 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

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    Beater brush does not work. Brush is clean and belt is not broke. Dyson 07 animal vaccum


    Even though the belt may not be broken it might be stretched and if that is the case it will not turn the brush. You can get replacement belts here:

    Dyson DC07 Replacement Belts

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