Question about Dyson DC44 Animal Cordless Vacuum

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Vacuum brush stays on when dyson 44 attachment is attached but not turned on

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  • Dyson Master
  • 708 Answers

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller is not working properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Mar 12, 2017

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chrispurs1
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SOURCE: Dyson DC07 Original won't pick up at base

Hi,

Lie machine on its side pull back handle as if vacuuming & switch on (KEEP YOUR FINGERS & ANY LOOSE CLOTHING CLEAR OF BRUSH ROLLER)

Brush should spin if it doesnt ensure clutch control knob on side of machine is in drive position if it isnt rotate knob by hand to drive brush should now spin.

If it doesnt & your machine has A clutch either clutch will need replacing or belts will need replacing.

Manuals are available to replace belts & remove the clutch from this site http://dysonmanuals.llc.nu/index.htm

Posted on May 18, 2008

  • 1 Answer

SOURCE: rotating brush will not turn on my Dyson DC07

Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.

Posted on Jan 24, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

  • 3 Answers

SOURCE: Dyson DC14 Brush Bar won't turn

You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

  • 10 Answers

SOURCE: I have a Dyson vacuum. The vacuum won't stay

My vacuum had this exact same problem, but was out of warranty because it was remanufactured. Thankfully, it's a very quick, five-minute fix.

  1. UNPLUG The Vacuum!
  2. Remove the cannister.
  3. Extend the handle and remove it.
  4. Remove the two torx (T-15) screws behind the power button, where the handle normally stows.
  5. There are four tabs holding the front plate containing the power button on; use your screwdriver to release them.
  6. Gently pull the front plate off.
  7. The switch on the right is the power button. Remove it, try clicking it a few times; if it sticks, great! Replace it and reassemble, otherwise you'll need to replace it.
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Posted on Jul 28, 2010

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Hi Kim, it's Jack at Dyson.

If your DC44's motorised cleaner head doesn't seem to be picking up as well as it should be, it sounds as if there is a blockage somewhere. To check for this, please follow the steps shown in our Support guide: http://www.dyson.co.uk/support/dc44/dc44-animal/maintaining-your-dyson-machine/removing-blockages-from-the-power-floor-tool

The video I've attached should also help you check for and remove any threads, hair or debris caught around the brush bar.

If you'd like further help after you've given this a try, please get in touch with us directly so our experts can talk you through some additional troubleshooting checks. You can reach the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1800 239 766 (AU).

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Hi Elizabeth, it's Jack at Dyson.

I'm glad to hear you've been in touch already and we're able to resolve the issue under your machine's 5-year guarantee.

In most cases, the issue you've described will be caused by something jamming the brush bar. It can usually be resolved by clearing the brush bar of any debris, threads or hair, and checking the Motorhead for any obstructions, as shown in the video below.

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I have a Dyson Telescope vacuum. Everything works fine, except the attachment used for floors. I can feel air and suction going through the attachment, but the brush doesn't rotate or move at all....


If you have suction as you say, the tool is faulty.
They come apart so you can clean them. remove all hair and debris from the roller brush (use a coin to split it using a quarter turn on the two/three screws). Try turning the brush with your fingers. If it is stiff, it needs attention to the bearings in the tool probably. If it turns OK, then the mini turbine inside is faulty -- replace the tool.

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My Dyson 14 Animal seems to not have the suction


Hi its Darran at Dyson.

Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.

If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.

I would recommend washing the filter if it hasnt been done for a while.

You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at www.dyson.com.

I hope that this information is useful to you.

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Hi its Darran at Dyson.

It would be worth checking that the brush bar is turning when the machine is in the vacuuming position. If it is not turning, please press the re-set switch located on the cleanerhead.

If this starts the brush bar turning but does not solve the problem, please check the cleanerhead for blockages and remobve any threads or hair trapped around the brush bar.

Shoudl you need any further help or advice, please contact our Helpline on 1866MYDYSON.

Kind regards
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Brush not turning


The belt doesn't have to be broken to be non-functioning. If the belt is intact but stretched it won't turn the brush. You can get belts here:

Dyson DC14 Belts

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The vacuum suction still works but the brush wont turn. It still looks like the belt is intact and attached properly.


The problem with Dysons is that the belt breaks and sits in position.
If you can turn the brush by hand, with little or no resistance then I would say the belts broken.
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