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We purchased an item on 11/12/15 has a 12 month guarantee - it has stopped working how do we get a replacement

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Is the date a typo? If you bought in 2015 the guarantee is expired. If you meant 2016 then the company you bought it from should replace it.

Posted on Dec 06, 2016

Testimonial: "It is 12 mths which will expire 11/12/16 - which means I still have 5 days of guarentee"

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Posted on Jan 02, 2017

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Never got my order it has been a month is coming from England now is taken off the site


EBAY-Money Back Guarantee
Here's how it works:
EBAY Money Back Guarantee covers your purchase price plus original postage for virtually all items on eBay.com.au. we guarantee you'll get the item you ordered or your money back.
    1)Open a request: let the seller know you haven't received the item. Select "open a request"
    2)Not resolved? If you're waiting for a response, you can check the status of your request. If you're not happy with the sellers resolution after three business days of opening your request.
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Amazon Contact Number
0011 1 206-266-2992

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It will be one of the following 3 products, just pick the one that matches what you have now:

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Go back to the store where you purchased the item and conplain as the link is broken.
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