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I was emailed by Dyson to return my hot and cool recall directly to Dyson so your reply is not acceptable. The 866 # has a recording that due to excessive call volume to ask you.

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Contact dyson

Posted on Dec 06, 2016

Testimonial: "I need a different phone #than the 866 # as msg sez excessive calls go online and ask."

  • Jim Dec 06, 2016

    Try email & see if they reply or search for other # online

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1 Answer

I received an email stating to return directly to Dyson!


Yes the Dyson products are not returned to the store you must get an RMA number and return it to Dyson directly

Dec 06, 2016 | Vacuums

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When i am vacumming i can nly do 1 room at a time because th dyson d40 shuts off, comes back after about 15 mins, then shuts off after every room.


Hi Fran, it's Jack at Dyson.

Like most Dyson vacuums, DC40 will shut off for protection if it starts to overheat. This will often be due to a blockage - the filters may also need a wash. The machine should reset itself automatically after it's had time to cool down - however, please follow the steps below to prevent this from reoccurring.

To check for blockages, please follow each of the checkpoints shown in our online Support guides: http://www.dyson.co.uk/support/dc40/dc40-animal-tft/maintaining-your-dyson-machine/removing-blockages-from-the-main-body

http://www.dyson.co.uk/support/dc40/dc40-animal-tft/maintaining-your-dyson-machine/removing-blockages-from-the-wand-and-hose

In normal use, both filters should be washed at least once a month using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them in the machine:


I'm confident removing any blockages and washing both filters will resolve the issue. However, Dyson experts are on hand to help, and you're welcome to get in touch directly if you'd like any further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 07, 2015 | Dyson Vacuums

1 Answer

Is there an adjustment for a dyson vacuum?


Hi there, it's Jack at Dyson.

Most Dyson vacuums are engineered to adjust automatically for different types of flooring, and for different types of carpet pile. However some also include a brush control feature, which allows you to turn off the brush bar when cleaning hard floors or delicate rugs.

If you can reply to confirm exactly which model of Dyson vacuum you own, and which aspect of the machine you want to adjust, I'll be happy to provide further information.

Alternatively you're welcome to call us and speak with our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 11, 2015 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Can the blue top of cannister be taken apart


Hi Sharon, it's Jack at Dyson.

I'm not sure from your question which model of Dyson vacuum you own, but we would strongly advise against dismantling the cyclone pack of any Dyson vacuum. This can cause damage to your machine not covered under your Dyson guarantee.

It's not necessary to dismantle or clean the cyclone pack to maintain performance. If you can reply to confirm which model you own I should be able to provide some additional maintenance advice.

Alternatively if you'd like to speak with our experts directly, you're welcome to call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Nov 08, 2014 | Dyson Vacuums

1 Answer

My dyson hand comes unattached


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson vacuum, but I'm not sure from your question exactly which part you're having an issue with.

If possible, please reply to provide further details so we can help. Or if you'd prefer, you're welcome to contact our experts directly for assistance by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Sep 15, 2014 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson vacuum blows hot air


Hi there,

I can confirm it's normal for your machine's exhaust air to become warm in use. However, if you're concerned it seems to be getting excessively hot, I'd encourage you to get in touch with us directly so we can provide further assistance. Please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 15, 2012 | Dyson DC33 Animal Bagless Upright Vacuum

1 Answer

Dyson DC33: rotating brush makes very loud noise when turned on and brush is engaged, i.e for carpets


Hi Janna,

Per my previous reply, please give us a call on 1-866-693-9766, or email us at askdysonUS@dyson.com, as we'd be happy to provide assistance with this issue.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 08, 2012 | Dyson DC33 Animal Bagless Upright Vacuum

1 Answer

Dyson users manual


Hi Steve,

You can download a .pdf copy of the DC17 user guide directly from our website:

http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf

If you need any further assistance or advice with your machine, please call us free on 1-866-693-9766, or email us at askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Jan 15, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Owners manual for dc41 dyson vacuum


Hi there,

You can download a .pdf copy of the DC41 user guide directly from our website:

http://media.dyson.com/downloads/us/floorcare/manuals/DC41_OPMAN_US_181011.pdf

Please note, for information on assembling, using and maintaining your machine, you can also find help guides and videos on our website:

http://www.dyson.com/support/help.asp?product=DC41-IRSPU&article=32

If you need any further assistance or advice, please call us free on 1-866-693-9766, or email askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support

Jan 12, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How many belts in the dc7 and how do you change them


You can contact Dyson 7 days a week at
1-866-MY-DYSON
(1-866-693-9766)

or email their customer support at:
questions@dyson.com

Sep 13, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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