Question about Dyson Vacuums

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I have received confirmation to return my dyson Ap3-us-EB 0436A per your recall. I have the original box. Do I ship it in that box? Where do I return it to?

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We are not Dyson, please call them about this return.

Posted on Dec 06, 2016

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Posted on Jan 02, 2017

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I have purchased a Dyson and when setting it up noted that there should have been a charger this was not in the box please advise


If it's a rechargeable model, then a charger will be required. If you are sure that it's not in the box then you will need to return it.

Apr 18, 2017 | Dyson Vacuums

1 Answer

Have a Dyson DC 39 that I have reference # to return for repair. Would appreciate address and phone number for shipping


Hello, this is Ava with Think Crucial.

I suggest to phone Dyson customer service department to get the address. Their number is 1-844-679-1647.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc39

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 17, 2017 | Dyson Vacuums

1 Answer

I received an email stating to return directly to Dyson!


Yes the Dyson products are not returned to the store you must get an RMA number and return it to Dyson directly

Dec 06, 2016 | Vacuums

1 Answer

My new dyson digital slim only runs for 9 minutes and says on the box to run for 15 minutes. Can I return it


Hi there, it's Jack at Dyson.

Good news - you shouldn't need to return your machine! Dyson Digital Slim cordless vacuums have two power levels - high suction power mode for regular vacuuming, and Boost mode, which provides 6 minutes of highest suction power for tackling tougher tasks.

It sounds like you're using your machine set to Boost mode, which will reduce runtime to around 6 minutes. To change back to normal power, hold down the on/off trigger so the vacuum is running. Then at the same time, press and release the round illuminated Boost button on the rear of the machine.

I'm confident this will resolve things - if not, Dyson experts are on hand to help. You can reach the Dyson Customer Helpline for further assistance by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 13, 2015 | Dyson Vacuums

1 Answer

Why does it not fit?


Hi Clint, it's Jack at Dyson.

DC24 is not compatible with the original Mini turbine head as this tool is engineered to work with the performance characteristics of our full size upright and canister vacuums.

However, we do make a Mini turbine head which is compatible with DC24 - for help ordering this, I would encourage you to contact us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). Once we've taken the serial number of your machine we'll be able to confirm the correct Mini turbine head for your vacuum.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 08, 2013 | Dyson Mini Turbine Head Universal Fit,...

2 Answers

I need to replace the brushbaron my DC17 Animal model Dyson. It's almost four years old. I can't find the correct part number on the Dyson Website and I can't seem to find a Dyson repair center in...


Hi,

The original Dyson part number for the brush bar (often called brush roll) is: 911961-01

If you type the above part number into Google Products (click link below) you will get a list of suppliers at varying prices. A genuine Dyson part will cost about $20-25. There are some cheaper replacements available but you may need a different belt to use these, so I suggest you buy an original. Make sure the supplier states the part is Original / Genuine Dyson or OEM.

http://www.google.com/products
http://www.google.com/products?hl=en&q=911961-01&scoring=p

I can't help you locate a Dyson service centre in Albuquerque, but you should be able to fit the new brush bar yourself. If you do need a local service centre, you can call Dyson on the following number - they will provide details of your nearest authorised service centre:

Dyson Helpline (USA): 1-866-MY-DYSON / 1-866-693-9766

8am - 8pm (CST) Monday to Friday
9am - 3pm (CST) on Saturday
10am - 2pm (CST) on Sunday

If you need any further assistance, please post back.


Please rate this solution if you find it helpful. Thanks!

Nov 01, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My DC 16 will only run for a second each trigger pull. The battery is fully charged, it has plenty of suction, just wont run for more than a second. I cleaned the filters.


I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

Oct 25, 2009 | Dyson DC16 Root 6 Bagless Handheld...

2 Answers

My Featherlite Dirt Devil was missing the accessories in the box.


I would go to my local Dirt Devil dealer to get the parts and give him the warranty credit.

Feb 01, 2009 | Dirt Devil Featherlite Bagless Vacuum...

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