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Dyson ballvac: Cannot wash filters. Held it under running water.

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  • Dyson Master
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Replace the filters

Posted on Jan 03, 2017

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Posted on Jan 02, 2017

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1 Answer

Dyson wireless hand held whirring sound intermittently with no suction as a result. Dust compartment empty ? Anyone ?


Hi there, it's Jack at Dyson.

Dyson cordless vacuum are engineered to make a pulsing noise, then to shut off for protection, if something is preventing airflow from passing through the machine. If this is occurring, it's likely there's a blockage somewhere in the floor tool, wand or bin inlet. It's also a good idea to check the bin inlet flap can open and close freely, and isn't jammed in place by debris.

We recommend washing the lifetime pre-filter at least once a month using cold water without detergent, so please give this a try if the filter hasn't been washed recently.

Our video guide below shows each of the areas to check for obstructions. I'm not sure from your question which model you own, but the procedure would be very similar for all Dyson cordless vacuums:

I'm confident this will resolve the issue, but if you'd like further help or advice you're welcome to contact our experts directly for some additional diagnostic checks. If a replacement part is needed, we can confirm whether this is covered under your Dyson warranty.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 04, 2015 | Dyson Vacuums

2 Answers

How to clean the filter


Hi there, it's Jack at Dyson.

DC28 has two washable filters engineered to last the lifetime of the machine in normal use. These should be washed at least once every 3-6 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them in the machine.


I hope this helps. If you'd like further guidance you're welcome to give the Dyson Customer Helpline a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Mar 06, 2015 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

How to order / replace motor exhaust foam filter?


Hi, it's Allie from Crucial Vacuum!

Maintaining your unit's filter clean and clog-free is crucial in keeping your unit working properly. Your Dyson DC39 has a washable and reusable pre-filter, part number 923413-01.

Washable filters are recommended to be washed after every 1 or 2 uses and replaced every 3 to 6 months, depending on the use of your unit.

First, make sure your unit is 'off' and unplugged. Remove the dust bin by pushing the button next to your unit's handle and remove the filter from the bin. Wash your filter under running lukewarm water until the water runs clear. Allow your filter to air dry for 24 hours before placing it back into your unit. Do not use any soaps or detergents and only dry your filter naturally. Placing your unit in a dishwasher and/or dryer may damage the filter.

Having a spare filter is a great idea to have while washing the unit's filter.

You can purchase direct your replacement filters from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson-dc39-pre-filter.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.



Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Sep 04, 2014 | Dyson Vacuums

1 Answer

Dyson hand held vacuum runs for a few seconds then shuts off?


Hi, it's Allie from Crucial Vacuum.

Other than the battery being defective, this problem may be caused by a blockage or a dirty filter. If after checking your unit for blockages it still having the same issue, you may need to wash your filter.

Ideally, washable filters should be washed after every 3-4 uses. First, remove the dust from your washable filter. As it may spread around the air, it is best to do this outside. Tap the filter gently to get rid of most of the dust. With lukewarm running water, rinse the outside surface of the filter, without using any soap. Allow the filter to air dry between 24 to 48 hours before you replace it in your vacuum. Once the filter is clean and dry, place it back into your unit and turn it on.

To minimize the waiting time for the filter to be completely dry for it to be used again, it is highly recommended to have a spare filter to use while you clean the one in your hand held vacuum.

You can purchase direct your replacement filter from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/vacuum-filters/dyson/dyson-dc30-dc31-dc34-dc35-filter.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Aug 14, 2014 | Dyson Vacuums

2 Answers

How do you clean the filter on dyson 25


Hi there, it's Jack at Dyson.

DC25 has two filters engineered to last the lifetime of the machine in normal use. We'd recommend washing these at least once every 3 months using cold water without detergent. Make sure both filters are totally dry before replacing them - this could take at least 24 hours.


If you'd like further help or advice, please contact our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jun 24, 2014 | Dyson DC25 Vacuum

1 Answer

How to clean filters


Most of the Dyson have a filter inside the canister where the dirt goes or under it---it is critical for safe operation--if it gets really blocked the motor will overheat and the thermal cutoff will kill all power to the unit.

It is a white foam type and instructions for washing are right on the ring it inserts into. Wash with water and mild soap (I use dish soap).

I suggest doing in the sink and expect the water to run black for a while----it must be allowed to dry completely and do not use a air compressor to do this.

The foam type filters are washable, I am not aware of another filter in this unit but check the owner manual anyway.

The filter will not "look" real dirty but when you run water thru it you will now know.

Dec 18, 2012 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

The body of the dyson run very hot, is this normal?


Hi there,

I can confirm that it's normal for your DC14 to become warm during use. However, if you're worried that the cleaner seems to be becoming excessively hot, it's a good idea to wash the filter and to check the machine for blockages. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

The correct way to wash the filter is shown in the link below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 12 hours.

http://www.dyson.com/support/help.asp?article=1324&product=DC14-ANIMAL_US


By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 27, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson shuts off while vucumning I have 2 filters and always use a clean one seems to be a short?


Hi there,

Sorry to hear you're having difficulties with your DC25 Animal. Like most Dyson cleaners, your DC25 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filters needs a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=1148&product=DC25-ANIMAL


You might also want to take a look at the video below to confirm you're washing the filters in your cleaner correctly. Under normal use, it's important to wash both filters at least once every 3 months. They should be washed in cold water without any detergent. Always ensure it's totally dry before replacing it - this may take up to 24 hours.

By clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 23, 2011 | Dyson DC25 Vacuum

1 Answer

Dyson animal is giving me fits


Hi,

Try this quick repair and see if this fixes your Dyson in terms of not going in the upright position: This is a frequent problem that we see come in on Dysons. If this doesn't fix it, please feel free to just use the clarification request and let me know this didn't fix it. The suction problem is happening because when the machine is put in the upright position it diverts the suction from the floor to the hose automatically, and it's probably stuck in between the lower part and the hose part.

Step 1.
Turn power off and unplug the machine.
Tilt the machine backward to a 45° angle.

Step 2.
  • Hold the section under the airway inspection pipe.
  • The black forward lock button must be held down simultaneously, otherwise the valve carriage will not move.
  • Pivot this section upwards until it clicks into place.
  • Release the black button once the valve pipe carriage is moved up into place.



  • 872ec6e.jpg 9ee0e6b.jpg

    f5fcc76.jpg

    Step 3.

    • Tilt the machine forward.
    • The cleaner head should now slide underneath the part you have just clicked into place.
    • The machine should now stand upright.

    20e76d6.jpg


    In terms of the machine not picking up, this could be caused by a few things.

    The first thing you should check is the filter. The DC14 has a motor filter that is recommended to be washed every 90 days. Here's how to access this filter:

    • To remove the washable filter: Remove the clear bin; and cyclone top from your machine by pressing the cyclone release button.
    dc14_cyclone_removal_01.gif
    • Lift clip to remove the filter from the machine.*
    dc14_filter_removal_01.gif dc14_filter_removal_02.gif
    *The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

    There are two different types of filters that were used on the Dyson DC14, and One part filter, and a two part filter. Here's instructions on how to clean both of them:

    ONE PART FILTER:
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.gif
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.gif
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.giffilter_1.jpg
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • Repeat the steps shown below until the water runs clear.
    filter_wash.gif filter_clean_squeeze.gif

    • Leave to dry in a warm place for 24 hours. DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    • Please ensure the filter and filter case are completely dry before refitting into the machine.
    1_part_filter_drying.jpg TWO PART FILTER:
    filter_2.jpg
    • Wash the filter in cold water only. Please DO NOT use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.
    • Repeat the steps shown below until the water runs clear.
    • Leave the filter to dry in a warm place for 12 hours, until completely dry.
    • DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    dc14_filter_01.gif dc14_filter_05.gif dc14_filter_06.gif
    The filter should be washed at least once every 6 months.

    Also, since you have removed the bottom plate, a common problem on the Dyson's is when this plate is reinstalled. It is very easy to put the plate on incorrectly, which prevents the brushes from hitting the carpeting. This can seriously decrease the pick up on carpets. Check the bottom plate to make sure that it was put back on properly. Here's pictures of both the correct, and incorrect way to reinstall the bottom plate:

    Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


    9739790.jpg
    Here's another picture, that is the RIGHT way to install the soleplate:


    8b953d0.jpg
    I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.



    I hope that this was helpful to you. Please feel free to use the Clarification Request form here on Fixya if you have any questions.

    Thank you,

    Chris J.
    GoVacuum.com

    May 01, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    How to clean filter on dyson vaccums


    the filter on the side of the of the unit can be washed out with warm soapy water leave for 24hours to dry somewhere warm do not tumble dry the filter under the bin just replace as the cannot be washed.

    Oct 18, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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