Question about Dyson DC35 Handheld Vacuum

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DC35 vac keeps cutting out when I pull the trigger go for a minute and quits?

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Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it maybe due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc35

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Dec 07, 2016

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Posted on Jan 02, 2017

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My dyson DC35 keeps cutting out and also I am not sure if it is charging as the green light doesn't come on which is situated on the plug. I have ha days it about 4yrs.


4 years for a battery powered Dyson is very good. Most only go half that or less. Do some honest research before you replace it. Call your local vac shop for expert advise.

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Hi there, it's Jack at Dyson.

I'm sorry to hear your DC35 is currently displaying a slow flashing light when you pull the trigger. In order to determine what's causing the issue, our experts would need to talk you through some simple diagnostic checks when you have your machine easily to hand.

When it's convenient for you, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we'll also be able to confirm whether this is covered under your Dyson warranty.

We'll look forward to speaking with you.

Jul 21, 2015 | Dyson DC35 Handheld Vacuum

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My mother has dc35 keeps cutting out and door where dirt is stored keeps opening


Hi Andrea, it's Jack at Dyson.

I'm sorry to hear your mother is having difficulty with her DC35 cordless vacuum. It sounds like these are two separate issues, and we would be happy to provide further assistance in determining the cause of both. If replacement parts are needed, we can also confirm whether or not these are covered under the 2-year Dyson warranty.

When your mother has her DC35 easily to hand, she would just need to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be able to talk her through some simple diagnostic checks to locate the cause of the issues. It's possible we may even be able to resolve them right over the phone.

We'll look forward to speaking with her.

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Torx Screws


Hi Laurie, it's Jack at Dyson.

We'd advise against dismantling your DC35 any further than is shown in the user guide, as this could cause damage to the machine. DC35's V2 digital motor is manufactured in a clean room environment and should not be removed from the main body.

If your DC35 doesn't seem to be working correctly we'd appreciate the opportunity to take some further details. You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

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If the power cells are operational and it will not start; then either the motor is dysfunctional or something is jammed in the intake module. A conduction test with instrumentation can indicate if the motor is the problem, the power cells are not fully charged, or you have a short circuit. Check Fuses.

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Motor just makes 4 or 5 small clicking noises when you pull the trigger, then stops. The little lights illumintae around the "max" button as well. However, the motor does not engage in the slightest. ...


fiter is dead clogged up inside. you could wash it 50 times still wont unclog. simple fix, just buy a new filter and empty bin more often in the future and wash filter every month and fit new one every two years

Jul 15, 2017 | Dyson DC35 Handheld Vacuum

1 Answer

We push the trigger, and the light comes on but no suction/ motor not working


Hi there,

I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 14, 2012 | Dyson DC35 Handheld Vacuum

1 Answer

DC35 won't charge


Hi there,

I'm sorry to hear you're having difficulties with your DC35. In order to determine whether the machine, battery or charger is at fault, we'll need to run through some troubleshooting over the phone with you. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to helping resolve the issue for you.

Best wishes,

Jack
Dyson Online Customer Support

Jan 08, 2012 | Dyson Vacuums

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