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My new upright ball vacuum has so much suction that its almost impossible to use on thick or high pile carpets. What is the solution?

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There is nothing you can do thats how good they are.

Posted on Dec 05, 2016

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1 Answer

We had an older dyson vacuum that worked great until it had to be replaced and now our new one it works great on short carpet but is very difficult to push on thicker carpet.


Hi Ronnie, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your new Dyson vacuum on this particular type of deeper-pile carpet. It's possible your new machine has higher suction at the cleaner head, and this could mean it needs slightly higher push-force on certain carpets with deeper, denser pile, or thick underlay. You may find it helps to use the vacuum with the brush bar switched - carpet manufacturers will sometimes advise vacuuming deep-pile carpets in this way.

However, I would encourage you to get in touch with us directly so we can take some further details about the issue. When you have your Dyson vacuum easily to hand, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to discuss your concerns.

We'll look forward to speaking with you.

Jun 03, 2015 | Dyson Vacuums

1 Answer

Why does my kirby shake ?


If your Kirby is just sitting on a hard surface and is shaking, something is either on the fan or brushroller putting it out of alignment. Here is how to change the fan / impeller if broken.
how to change Kirby fan / impeller.

If it shakes while you are pushing against the carpeting you can try adjusting the height of the brush until it is just touching the carpeting. Some thick pile carpeting the Kirby will still shake or jump on, the strong suction causes it to trip over the thick pile that is lifted up when vacuuming.

GoodVac.com
www.goodvac.com
1-800-775-6586

Oct 05, 2014 | Kirby Vacuums

2 Answers

Mt dyson has too much suction


Hi there, it's Jack at Dyson.

I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Sep 27, 2014 | Dyson DC40 Animal Upright Vacuum -...

1 Answer

Bought a brand new dyson animal and it is impossible to push thru our new carpeting. I set to the highest pile but still can't push it. Seems fine on lesser pile carpeting.


Hi there,

I'm sorry to hear you're having difficulties using your DC14 Animal on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

You may also want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 21, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Just purchased a new Dyson animal vacuum and cannot push it thru the carpeting. I have it set to the highest pile carpeting but it is impossible to push. Seems to work fine on less thick carpeting.


Hi there,

I'm sorry to hear you're having difficulties using your Dyson cleaner on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 21, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

When i set it on carpet instead of bare floor it is hard to push when i vacume (when i turn nob it only has two settings floor and carpet no high pile or low pile)


Hi there,

Sorry to hear you're having difficulties using your DC14 on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Aug 12, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

I just installed new carpeting and the vacuum makes deep tracks ( 4 of them, corresponding to the grates on the underside). They are so deep, I am concerned it will score or even cut the carpet. There is...


Hi there,

The tracklines left by your Dyson are caused by the revolving brushbar grooming deep into the carpet pile to dislodge trodden in dirt, grit and animal hair.

However, you may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of plush pile carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Jul 08, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Oreck Belts


Unfortunately this is a very common problem on the Oreck XL uprights. As you you noticed, there is even an extra belt storage on the machine itself, on the bottom plate. When a vacuum cleaner has to put an extra belt on the machine, this should be a clear warning sign that you're going to have replace belts.....frequently! Unfortunately this is just the nature of the beast. Since there is no height adjustment on the nozzle itself, the vacuum will lower until it hits the carpet, the carpet is the only thing that adjusts the height of the carpet attachment. On other vacuums you have the ability to raise and lower the brush head according to what type of carpet your cleaning. When the brushes are at the proper height, the belt is also running at the proper tension and strength on the brush. Since the Oreck doesn't have a height adjustment, the brushes have a lot more resistance to the carpeting, which is what leads me assume that's why the machine goes through so many belts.

Oreck XL's were designed for hotels. Their slogan used to be "The Hotel Vacuum for you Home" even. Anyone who has ever stayed at a hotel knows that most have a very low pile commercial grade carpeting. The Oreck XL does a fabulous job at cleaning low pile carpeting that doesn't have a lot of dirt to vacuum up (restaurants kill most vacuums, but especially Oreck). The problem is that the Oreck XL was originally designed for cleaning low pile commercial grade carpeting, and not to clean plush, piled carpeting. The Oreck's have a 4 AMP motor in them, and where as it's true AMP's don't equal suction power, it's safe to assume that a 4 AMP motor will not produce near the suction as a 12 AMP would. When cleaning low piled commercial carpeting, you don't need much suction power, even an electric broom can clean this type of carpeting.

Oreck however does do one thing right, and that's advertising. David Oreck is everywhere! Newspapers, TV commercials, internet advertising, direct mailers, and more. They spend so much money advertising their vacuum cleaners that everyone is familiar with their products. What most people don't realize is that the customer is the one gets to pay for all of the advertising that's being done! Through the power of advertising, Oreck has taken what should sell for a $100 electric broom, and turned it into a $600 full size upright! Dyson vacuums are the exact same way, a lot of advertising, but not much vacuum behind the price.

Chances are that if you heard about a product through a info-mercial, or a newspaper add, then that product automatically is going to be sell for more then it's worth.

Unfortunately I can't help you fix the problem with your Oreck continuing to burn belts, but I can give you a link to the belts on our site if you need to purchase them. We offer free shipping:
3 Oreck XL® Upright Vacuum Replacement Belts

If you (or your friend) would like a personalized recommendation of a good vacuum specific for your exact cleaning needs, please feel free to add a comment, or contact me, I'd be happy to help.

Chris J.
GoVacuum.com

Apr 21, 2010 | Oreck XL2200 Bagged Upright Vacuum

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