Question about HP LASERJET PRO MFP M225DN

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What shall i do in "scanner error 13" in HP Laserjet Pro MFP M225dn ?

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Do a power reset to see if that will resolve the issue. With the printer still turned on, disconnect the power cable from the back of the printer. Then disconnect the power cable from the wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.

Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)
Try and print a hardware self test. Disconnect any cables on the back of the printer except the power cable. Follow these steps:

  1. On the printer control panel, press the Setup button.
  2. Use the arrow buttons to select the Reports menu, and then press the OK button.
  3. Use the arrow buttons to select the Config report option, and then press the OK button.
Did the hardware self test print?
Now try and make a copy. Did it copy successfully?
Reconnect any other cables again to the back of the printer.
Now try and do a scan through the software.
Did it scan successfully?
If you are still having issues then please follow the steps below:
  • Go to the Start menu and select run.
  • Type services.msc and click OK.
  • Locate the 'Shell Hardware Detection' in the list. If it is not enabled/started, Make sure to enable/start the service. Also make sure the Startup Type set as Automatically from its properties.
  • Locate the 'Windows Image Acquisition (WIA)' in the list. If it is not enabled/started, Make sure to enable/start the service. Also make sure the Startup Type set as Automatically as well.
  • Locate the 'Remote Procedure Call (RPC)' in the list. If it is not enabled/started. Make sure to enable/start the service. Also make sure the Startup Type set to Automatically.

Posted on Dec 20, 2016

Testimonial: "thanks for your help. but a scan unite has been replaced and it working well right now ."

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