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My remote does not operate the aircon.

Remote is new.aircon can be operated manually

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Batteries ?! If you have a digital camera use it to look at the infra red bulb on the a/c remote whilst you are pressing buttons on the remote. Digital cameras pick up the i/r light and it will show up brightly on your camera screen. If there's no light then the batteries are duff , in the wrong way round, or have dirty contacts. If there IS light then check the a/c unit itself. The i/red receiver lens could be dirty on the a/c unit itself.

Posted on Dec 04, 2016

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FROM THE AIRWELL RC-4 REMOTE CONTROL MANUAL

NOTE THE COMMENT ABOUT THE RESET AND THE SIMULTANEOUS SELECTION OF THE + - SET and CLEAR BUTTONS to effect a reset after replacingg batteries

HOW TO INSTALL BATTERIES Remove the lid in the rear part of the remote control unit.
Insert two AAA alkaline batteries of 1,5 V-DC. Make sure the batteries point in the direction marked in the battery compartment.
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https://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=web&cd=6&ved=0ahUKEwi_8IKByO3UAhVDVbwKHQB1B5AQFghUMAU&url=http%3A%2F%2Ftrade.jng.com.au%2Fhome%2Ffile%2F9031&usg=AFQjCNGiMLYsIf_M8G3-H0Ccni6xhE_0Ig&cad=rja

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But sounds like you need a new remote. If you want to know how to test the remote please let me know

Hope that helps

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