Question about Dyson DC25 Vacuum

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Dc25,brushes won't turn, no blockage and belt is good. I tried testing for power to brush motor and switches work properly

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  • Dyson Master
  • 894 Answers

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc25

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Jan 12, 2017

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You have to lower the handle for the brushes to turn. Also, there is a push button with a pictogram of the rotating brush next to the power switch. If its depressed, brushes won't rotate

Posted on Jan 01, 2017

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  • Dyson Master
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The motor must defective.

Posted on Dec 04, 2016

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Posted on Jan 02, 2017

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1 Answer

Roller bar will not spin on dc25 animal


If the brush bar motor is running try putting on a new belt. If the motor is not running it may be the main switch, the switch that activates when you recline the handle, the motor itself or a loose wire or connector somewhere. Check the connection between the vacuum and the power head. If power isn't transferred properly the motor will not run.
You have to closely check all these areas to find the problem.

Mar 05, 2017 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Why won't the brush head on my DC25 turn?


    If the brush bar motor isn't turning it could be the switch or the motor, if it is turning you may need. To replace the belt

    Aug 02, 2014 | Dyson DC25 Animal Upright Ball Bagless...

    1 Answer

    How do I reset my dyson dc25


    You may need a new belt if the brush bar motor is working properly. It could be the switch or brush bar motor if the motor does not run .

    Jul 06, 2014 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Can't activate front brush


    Hi Sandy, it's Jack at Dyson.

    DC25 has a belt engineered to last the lifetime of the machine. It's protected by a sensor which shuts off the brush bar if something jams it. If your brush bar won't rotate it's likely it just need to be reset. Please follow the steps shown in the video I've attached.

    Tip: Once you've checked the cleaner head for obstructions and removed any threads or hair from the brush bar, recline the machine into the vacuuming position. Turn it on with the red on/off switch, then press the silver brush control switch twice.

    Please note: The brush bar will never rotate when the machine's standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you would like further advice after you've tried this, please get in touch with us directly. You can reach our genuine Dyson experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Aug 19, 2013 | Dyson DC25 Vacuum

    1 Answer

    Dyson dc25 off button won't turn off, brush button won't engage brushes


    Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

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    Dyson DC25 rotating brush doesnt work


    There is a reset button on the side of the brush bar head. Press it.

    Jul 11, 2010 | Dyson DC25 All Floors Bagless Upright...

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