Question about Brother Office Equipment & Supplies
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Posted on Jan 02, 2017
When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.
Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
Then with the power on, pull the plug from the wall for several minutes. The plug it in and power the unit up.
Here is the manual:
Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Posted on Dec 20, 2008
Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.
This will reset the purge count value. Then the printer will restart, try this step by step.without missing any thing. thanks
Posted on Jul 13, 2009
Usually this is caused by a foreign object or debris under the printhead path, or under where the printhead "parks."
Unplug the machine. Open the cover. Check the printhead path for little bits of paper, push pins, paperclips, staples etc. Note the location of the printhead.
If the printhead is at the far left, gently slide it towards the center (do not force it). Look carefully under where the printhead was stopped for debris. Use a flashlight if necessary.
Close the cover. Plug in the unit. Try again.
Posted on Jan 21, 2010
· Machine off
· Switch on the machine while holding down the “menu”button until all the leds are flashing on/off. Now you are in “maintenance” mode.
· Press 80
· Press the “mono start” button several times until you see “purge: xxxx”
· Press “2783” in order to reset the purge counter. You will see: “purge:0000”
· Press the "stop" button.
· Press “99” to exit the maintenance mode.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Posted on Mar 02, 2010
Tips for a great answer:
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This usually works.
MFC- 9440, 9840cdw Print Unable 32
Usually caused by a sticking density sensor solenoid and can easily be repaired.
Remove the rear cover
Remove the fuser
Remove the Hi Voltage PCB
Check the angled density sensor window for sticking. When you move it, it should spring right back. If it hesitates at all, repair the solenoid.
Remove the old foam and replace it with adhesive labels.
Reassemble machine and test.
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