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Dyson 35 multi floor will operate 2 seconds at a time...repeatedly...Not very useful

Fully charged but only 'sucks' for 2 seconds...Will continue repeatedly every time pushed on

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Well, that sucks :>0

It sounds like the switch is faulty and needs returning for a warranty repair. Click the link and then the Globe on top right to access your country.



http://www.dysoncanada.ca/en-CA/support.aspx

Posted on Dec 03, 2016

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1 Answer

It is not picking up anything although just emptied and cleaned


Hi there, it's Jack at Dyson.

If your DC35 doesn't seem to be picking up as well as it should be, there may be a blockage in the floor tool, wand or bin inlet. The filter may also need a wash.

In normal use, we recommend washing the filter at least once a month using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.


Our online support guide will walk you through each of the checkpoints needed to locate and remove any blockages: http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-wand

This should resolve the issue, but our experts are on hand to provide further assistance if you need it. You can reach us by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 11, 2015 | Dyson DC-35 Digital Slim Cordless...

1 Answer

My dc 35 slim makes a whoowhoo noise and shuts off on its own


Hi Sharon, it's Jack at Dyson.

Like most Dyson cordless vacuums, DC35's digital motor is engineered to make a pulsing noise to let you know if something is stopping airflow from passing through the machine. This could mean the pre-filter is overdue for a wash, or that there's a blockage in the floor tool, wand or bin inlet.

To check for and remove any blockages, please follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-wand

In normal use, we recommend washing the pre-filter at least once a month as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it in the machine.


I'm confident following these steps will resolve the issue and restore full performance to your machine. If you'd like some further guidance from our experts, you're welcome to give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 01, 2015 | Dyson DC-35 Digital Slim Cordless...

1 Answer

I have a fully charged battery, however the power light indicator is off. I've checked for blockages, but can't get the upright to operate.


Hi Barbara, it's Jack at Dyson.

In order to confirm why your DC35 may not be running correctly when fully charged, we'd need to take you through some simple diagnostic checks when you have your machine easily to hand. If a replacement part is needed, we can also confirm if this is covered under your Dyson warranty.

When you have a moment, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide further assistance.

Dec 11, 2014 | Dyson DC-35 Digital Slim Cordless...

1 Answer

Dc35 modal sucked up water what damage can be done


Hi there, it's Jack at Dyson.

If you've accidentally picked up water with your DC35, please do not continue to use it. Dyson vacuums are not engineered for picking up water or liquid spills, and further use could cause additional damage to your machine.

At your earliest convenience, please get in touch with our experts directly so we can help you check your DC35 for any damage. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Oct 17, 2014 | Dyson DC-35 Digital Slim Cordless...

1 Answer

Troubleshooting dyson


Hi there, it's Jack at Dyson.

I'm sure we can help get your DC50 up and running as normal again. The best place to start is our online Support guide - it will walk you through each troubleshooting step, and help you to locate and remove any blockages: http://www.dyson.co.uk/support/dc50/dc50-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc50

If you haven't washed the filters recently, this should also be done. We recommend washing both filters at least once a month, using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them.

I'm confident that checking for blockages and giving both filters a wash will restore full performance. But if you'd like any further advice after giving this a try, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 12, 2014 | Dyson Dc50 Ball Multi-Floor 2-Tier...

1 Answer

Multi slim pulsing


Hi,
Looks like you've not shortage of advice on this issue. I would say that you have a thermal overload relay that is either bad, or going bad. If you don't have a warranty, you could open it up and try to find the relay and disconnect/bypass it. If this fixes the problem, do not continue to run. Immediately take the faulty relay up to Radio Shack or some other store that sells electronic components and such and replace it.
DO NOT CONTINUE TO RUN IT WITH OUT THIS RELAY, AS IT MAY RESULT IN IRREPARABLE DAMAGE TO THE UNIT OR EVEN FIRE!!!

Dec 07, 2013 | Dyson DC-35 Digital Slim Cordless...

1 Answer

My dyson sucks good untill i put handle down


Try moving the floor/carpet selector dial on base of vac back and forth, from floor to carpet repeatedly, at least 5-6 times....it may be stuck

Feb 16, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Loss of suction and sounds like motor is juddering after a few seconds use


Hi there, it's Jack at Dyson.

A pulsating sound from the motor, along with a loss of pick-up performance, will be due to a blockage somewhere in the machine - in the cleaner head, in the wand, or in the bin inlet. For help checking for this and removing any obstructions, please take a look at our online Support guide:

http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-wand


You may also want to take a look at the video below for guidance on removing any threads, hair or other obstructions from the brush bar and cleaner head.
I'm confident this will resolve the issue, but for any further assistance please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Oct 24, 2012 | Dyson DC35 Handheld Vacuum

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