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I am using my new dyson and the brush bar stopped spinning. I do no see any obstruction. what is there a reset button?

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No reset the motor has failed for the brush.

Posted on Dec 03, 2016

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
    • BY ASKDYSON
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  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Dyson DC54 brush bar not rotating. Have removed all the hair, cleaned the brush and replaced, still not spinning.


    Brushbar not turning Clutch check - Dyson

    www.dyson.com/...dyson...not.../brushbar-not-turning-clutch-chec...

    DysonBrushbar not turning - Clutch check. Please ensure that your hands are clear of the soleplate and brushbar before completing this test. Clutch check.

    Resetting the brush bar (Official Dyson video) - YouTube

    ? 3:52
    https://www.youtube.com/watch?v=AiKnefEr7ns
    Jan 16, 2014 - Uploaded by AskDyson
    How to clear and reset the brush bar of your Dyson DC41 Mk2, DC55, ... Dyson DC41 Mk2, DC55, DC65, DC66 - Resetting thebrush bar (Official Dyson video) .... Dyson Cinetic DC52, DC54with the Musclehead™ floor tool ...

    Dyson DC44 - Remove & clean the Brush Bar - An owners ...

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    https://www.youtube.com/watch?v=_0a71p84sp8
    Nov 12, 2012 - Uploaded by Tom Strong Reviews
    Here is the fantastic Dyson Digital Slim Mk2 DC44 Animal. (DC45 in ... Europe) Here I show how to remove and clean the Brush Barof any tr... ... It is and easy operation and one you need to do whenever the brush is not clear.

    Dyson DC54 Support - Turbine head not working properly

    https://www.dyson.com.au/.../dc54/dc54...not.../turbine-head-not-workin...
    Dyson DC54 Support - Turbine head not working properly. ... If you cannot clear an obstruction you may need to remove the brush bar. Use a coin to unlock the ...

    Jan 24, 2016 | Dyson Vacuums

    1 Answer

    Dyson dc40 animal brush is not spinning


    Hi there, it's Jack at Dyson.

    As with most Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for any obstructions and removed any threads or hair from around the brush bar, you should be able to reset your machine:


    The brush bar will never rotate when the machine is standing upright, so make sure you recline it into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you'd like some further help from our experts after giving this a try, you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). In the unlikely event that a repair or a replacement part is needed, we can also confirm if your DC40 is within the Dyson guarantee period.

    Mar 02, 2015 | Dyson Dc40 Animal Lightweight Ball Upright...

    1 Answer

    Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.


    See if the following information can help.

    CARPETS OR HARD FLOORS

    • The brush bar will always default to 'ON' (spinning) each time you switch the

    appliance 'ON' and recline it for cleaning.

    • The brush bar will not rotate when the appliance is upright.

    • To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

    - switch the appliance 'ON'

    - recline the appliance

    - press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

    • The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

    clearing obstructions'.

    • Before vacuuming your flooring, rugs and carpets, check the manufacturer's

    recommended cleaning instructions.

    • Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

    happens, we recommend vacuuming in 'hard floor' mode and consulting with

    the flooring manufacturer.

    • The brush bar on the appliance may damage some carpet types. If you are
    unsure, turn 'OFF' the brush bar.

    Dec 31, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

    1 Answer

    No power to cleaning head


    It'll help if you clarify if this is no power at all - the motor makes no sound, motor is on but no suction, and/or suction but the brush isn't spinning. If the latter, then there are a couple of possibilities. The bar should stop spinning when full upright, where the system will route suction to the handle for accessories. Try reclining the handle. there is also a switch for the brush clutch to engage (see the manual
    http://www.dyson.com/medialibrary/files/dyson/support/downloads/uk/floorcare/manuals/DC25_Manual.pdf ), including page 8. The brush will also stop if there is a blockage.The checklist for clearing obstructions and resetting the brush bar (!) are shown on page 5 - there's a switch on the back to press twice, probably re-engaging a breaker.

    Good Luck!

    Jul 19, 2014 | Dyson DC25 All Floors Bagless Upright...

    2 Answers

    Brush bar won't spin. Both filters have been cleaned ,all hoses checked for blockages,brush bar removed for cleaning


    Hi there, it's Jack at Dyson.

    DC25 doesn't use a conventional, user-replaceable belt. Instead it it uses a belt engineered to last the lifetime of the vacuum in normal use, protected by a sensor which shuts off the brush bar if something jams it.

    Normally, checking the cleaner head for obstructions and removing any threads or hair from the brush bar and endcap will allow you to reset your machine:


    However if you've already followed each of the steps shown in our video guide without success, you may need a replacement cleaner head or a repair of your machine. If you can contact us directly we should be able to arrange this for you, and can also confirm if this is covered under your Dyson warranty.

    When you have your DC25 easily to hand, please get in touch with the Dyson Customer Helpline so we can help determine if a repair or replacement part is needed. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you.

    Apr 06, 2014 | Dyson Dc 25 Animal

    1 Answer

    Dyson Animal DC 28 brush bar removal


    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC28's brush bar. I've attached our video which shows the correct way to remove any obstructions and reset the machine, in case this is useful to you.

    The brush bar isn't designed to be removable, and attempting to remove it may void any guarantee on your machine. If you would like some further help it may be best if you contact us directly - our experts will be happy to confirm if we're able to repair your machine under the terms of our 5-year guarantee. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,


    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 05, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    I have removed the obstructions in the brush bar and the brushes still will not rotate. What else can I check?


    Hi Genie, it's Jack at Dyson.

    Once you've cleared any obstructions from around the brush bar and inside the cleaner head, you need to reset the machine. This is easy to do - just press the button in the red recess on the side of the cleaner head. It can help to use the eraser end of a pencil to press the button.

    The procedure is shown in the video below. The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.

    I hope this helps, but if you'd like any further advice please get in touch with us directly. You can reach our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Jan 25, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    My dyson dc17 turn on but doesn't turn


    Hi there,
    I am sorry to hear you are having difficulty with your DC17. If the brush bar is not spinning it may be obstructed.
    Please visit http://www.dyson.com/support/help.asp?article=956&product=DC17-ANIMAL for step by step instructions on how to inspect your brush bar and clear any obstructions that may be present.
    Once you have carried out these steps you may need to reset your brush bar. To do this please plug your machine in, recline it as if you are preparing to vacuum a carpeted surface, turn your machine on and if the brush bar is not spinning push the silver button next to your power button one time. This should reset the brush and it should begin spinning immediately.
    If you are still having difficulty with your machine please contact the Dyson US Helpline at 1-866-693-9766 or the Dyson UK Helpline at 0800 298 0298 so we can provide further assistance.
    Best wishes,
    Jessica

    Mar 07, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

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