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Need rubber Gasket around cyclone assembly in DC35 multi floor vacume

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1 Answer

It is not picking up anything although just emptied and cleaned


Hi there, it's Jack at Dyson.

If your DC35 doesn't seem to be picking up as well as it should be, there may be a blockage in the floor tool, wand or bin inlet. The filter may also need a wash.

In normal use, we recommend washing the filter at least once a month using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.


Our online support guide will walk you through each of the checkpoints needed to locate and remove any blockages: http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-wand

This should resolve the issue, but our experts are on hand to provide further assistance if you need it. You can reach us by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 11, 2015 | Dyson DC-35 Digital Slim Cordless...

1 Answer

Dc35 modal sucked up water what damage can be done


Hi there, it's Jack at Dyson.

If you've accidentally picked up water with your DC35, please do not continue to use it. Dyson vacuums are not engineered for picking up water or liquid spills, and further use could cause additional damage to your machine.

At your earliest convenience, please get in touch with our experts directly so we can help you check your DC35 for any damage. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Oct 17, 2014 | Dyson DC-35 Digital Slim Cordless...

1 Answer

Where do I get a new on off switch for my dyson vacuum


Hi there, it's Jack at Dyson.

DC35's trigger on/off switch is part of the main body assembly. You can order a replacement main body assembly from www.dyson.com, or by contacting our customer Helplines on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

It may be worth contacting us first before placing an order - if you're having difficulty with your machine we can confirm if a replacement would be covered under our free 2-year parts and labour guarantee.

Sep 09, 2014 | Dyson Digital Slim Dc35 Multi Floor...

1 Answer

Wont run green light flashstrigger problems


Hi there, it's Jack at Dyson.

If your DC35 won't run and displays a flashing green light, our online Support guide should help you diagnose the issue: http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/my-machine-displays-an-led-light

If you find you need some further help after giving this a try, you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can confirm if this is covered under our free 2-year parts and labour guarantee.

Sep 03, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

Where can I get a replacement for the broken latch on DC35 cyclone housing (to filter)?


Hi Bryan, it's Jack at Dyson.

You're correct - the DC35 cyclone assembly is supplied to us as a complete assembly, and for this reason individual components such as the catch aren't available for us to offer separately. However, if your DC35 is within our 2-year cordless guarantee period we may be able to help you.

When you have a moment, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to discuss this with you, and should be able to confirm if your machine is under guarantee.

Apr 30, 2014 | Dyson DC35 Handheld Vacuum

3 Answers

Round filter keeps clogging and nothing gets thru to the canister


I was having this same problem with my Dyson, and then I realized that mine was caused by the rubber gasket inside the canister being too high. It somehow was pushed up allowing everything to go up into the “cyclones” and then on through to the filter. This probably happened when I separated the clear part of the canister and balanced the inside part on the floor. To solve this pull the rubber gasket down as far as it will go, on mine the grey plastic dips in about 1/8th of an inch above where this gasket should be located, and there should be no gap between the bottom of this gasket and the bottom of the canister. Also I used my old vacuum to clean out the inside of the cyclone as this was full of pet hair. The filter continued to catch the remaining pet hair that was inside the cyclone that my old vacuum could get to. This took about two or three “vacuum session” before it all cleared through and no more hair was collecting on the filter. I now always make sure that the gasket is all the way down as this same situation can also lead the cyclones becoming completely clogged, and destroying the vacuum. Hope this helps!

Sep 28, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

DC 11 issue


this may be due to diminished suction. have you tried cleaning out the filters? Try rinsing the filters throughly with water and then letting it COMPLETELY dry out before reinserting. Also try cleaning around all the rubber gaskets on the dirt bin.

Aug 13, 2007 | Dyson DC11 All Floors Bagless Canister...

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