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I lost the receipt. Can Dyson look up purchase?

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Only if you registered the item with dyson for warranty but they may require the receipt for proof off purchase date for service

Posted on Dec 02, 2016


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My dyson V6 stick does not hold a charge. It kicks out after a few seconds. The item is 2 years old. I purchased it in Lowes

You will need to replace the battery pack (or recycle and buy another) unless you are in Ireland where you have a 6 year guarantee and can get the shop you bought if from to arrange repair or replacement. Proof of purchase is required but not necessarily the receipt.

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Mary, with your receipt return it to place of purchase, go to their courtesy/service/returns desk and tell them you would like an exchange or replacement.
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."

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I am returning a Dyson Vacuum I purchased, and need a return slip. Can you help me?....Thank You

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Hi there,

If you want to purchase a new charger assembly, you can order one directly from Dyson. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Alternatively, you can order one online from

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