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My cordless Dyson will not charge. I left it plugged in, but blue light goes off very quickly. I have only had it for a few months.

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  • Dyson Master
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Take it in for a warranty check/ repair / replacement or refund

Posted on Dec 02, 2016

  • Bianca Dresner
    Bianca Dresner Dec 02, 2016

    Can you help verify purchase? Lost the receipt.

  • Bill Boyd Dec 03, 2016

    unless you paid cash for it, a copy of the purchase date and amount and retailer will be on your bank statements
    In most instances a copy of the purchase details will be sufficient to be proof of purchase

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Posted on Jan 02, 2017

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I just got a dyson v6 stick and when I plug it in to charge thr red light blinks then goes off. a blue light does not come on.


The battery is either faulty or exhausted. See the instruction manual. Telephone the number and it will be repaired under the warranty, for free.

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My Dyson v6 animal vacuum won't charge


Hello. I have the same problem as Shelly. My Dyson will not charge. When removed form the charger the LED light flashes a few times and then stops. The motor does not run at all. When the machine is returned to the charger the same thing happens. LED light flashes , then stops! The power supply from the mains plug is live. Any ideas please? From Eleanor O'Neill.

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When I plug it in to charge the blue charging light comes on for 2 or 3 minutes then goes out and charging stops. Have I blown the charger by constantly leaving it plugged in? Please help!


Hi Alvina, it's Jack at Dyson.

DC59 will display a blue indicator light at the base of the hand grip while the machine is taking in power. The light will go out when the machine is fully charged. DC59 will take 3.5 hours to charge fully when the charge is completely depleted, but it will take less time than this if there is still some charge remaining on the battery after use.

Please note, the machine's intelligent control software is designed to ensure the battery only takes in enough power to recharge, and to keep itself topped up. It's safe to leave the machine connected to the charger at all times when not in use - the machine is designed to be stored in this way, so it's always ready to go when you need it.

From the information you've provided, I'm not clear on whether or not you're finding your DC59 works as normal once the blue charging light goes out, or whether it's not working at all. To make sure everything is correct, please get in touch with our experts directly. We'll be happy to talk you through some simple diagnostic checks when you have your machine easily to hand.

You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

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Why isn't brand new DC35 machine charging?


Hi Julia,

I'm sorry to hear about your experience so far, but I'm confident this is something we can resolve for you under your 2-year Dyson cordless warranty. We'd just need to talk you though a few quick diagnostic checks to confirm which part is at fault.

When you have your DC35 and the charger easily to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

May 03, 2015 | Dyson DC35 Multi Floor Digital Slim...

1 Answer

I just bought a Dyson DC35 cordless vacuum cleaner, and the charger does not light up, nor does it seem to be charging the vacuum cleaner


Hi Jeff, it's Jack at Dyson.

DC35 should charge completely within 3.5 hours, and when fully charged the light on the charger will go out. If the battery doesn't seem to be taking in any power, we'd appreciate the opportunity to take you through some quick diagnostic checks when you have your machine to hand. If a replacement part is needed, our experts will also be happy to confirm if this is covered under your machine's 2-year warranty.

You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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My Dyson DC35 handheld won't charge. The light on the charger won't even turn on and it is only 7 months old.


Hi my Dyson v6 is not charging it shows a blue light when we put it on the charger but in a few minutes the light goes off please help

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