Question about SanDisk Sansa e250 MP3 Player

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My computer wont detect my sansa sandisk...

I connect my sansa sandisk to my computer and the power goes on on my sansa but my computer says there is no device connected to it... ohh and my sansa screen just stays black.... it froze and sense than the screen stays black and doesnt play music... what should i do...

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  • Contributor
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There are two connection settings in USB: MTP and MSC. For some reason MTP is the default, but it doesn't connect properly on all computers. Select MSC and plug the player in again, the computer will recognize sansa e250 but not show the driver just yet. It is installing recognition software (just basic drivers - nothing heavy) and it doesnt tell you what its doing until its complete. WAIT FOR IT. Once it is complete you will see both the sansa e250 and the removable memory slot in your "my computer" now you're good to go.

Posted on Jul 22, 2009

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Go here and download the sansa updater and run it
http://www.sansa.com/download

Posted on Jul 21, 2009

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1 Answer

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Hello,

The Sansa Fuze information support is on next site:
http://kb.sandisk.com/app/answers/detail/a_id/3249/

Sansa Fuze can connect in either MTP or MSC mode.
MTP is Media Transfer Protocol when a software program like Windows
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The connection mode can be set to one of the following USB modes:
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Look in the manual on page 35 = page 38 in the pdf file, how to switch the USB mode under System Settings in the player:
http://mp3support.sandisk.com/sansa/UserManual/FUZE/fuze_userguide_en.pdf

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check whether u have istalled the proper software on ur computer. Or check connecting using a new genuine data cable

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Can you please help me, don't know what to do =(


Yes! That is, if you are certain that the device has no malware or virus on it! Shut the computer down completely (power off). Then connect your device and reboot the computer. It should then recognize your device.

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I know this is only part of the solution:
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I don't yet know how to proceed from here on

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