Question about Microsoft Computers & Internet

2 Answers

How to get rid of Trojan virus, Microsoft keeps trying to sell me$199 package to protect my computer

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 150 Answers

Download Avira rescue cd software.
https://www.avira.com/nl/download//avira-rescue-system
Burn this iso to cd, or create a bootable usb stick. Maybe on another computer.
Boot computer from this cd or usb stick. You might need to adjust bios to let computer use cd / usb as first boot device.
Let Avira search and repair your computer.
Works for Windows 7 / 8 / 10.
I have used this method myself several times. Malware gets put in quarantine.
Good luck, let me know if this helped you.
A.Misset

Posted on Dec 04, 2016

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

  • Microsoft Master
  • 4,740 Answers

You will need a good virus programme to get rid of this or at least put it into quarantine.trojan are very bad.

Posted on Dec 02, 2016

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Is there really a Trojan Virus that Microsoft keeps trying to sell me a protective program for $199?


No, Microsoft Windows Defender is free to protect you against any Trojan Viruses! If someone is phoning you, they are scammers. There is also stuff called 'RansomeWare', which is a program you inadvertently execute which puts a message onscreen that you have a virus and have to phone money to get rid of it. Often it is a easy as pressing CTRL, ALT, DELETE and closing it is Task Manager.

Trying to unmask the fake Microsoft support scammers! - Securelist

https://securelist.com/.../trying-to-unmask-the-fake-microsoft-support-scammers-17/
  1. Cached
  2. Similar
Aug 4, 2012 - Now things started to get really fishy, they told me that the only solution for ... software which will protect me against viruses, malware, Trojans, hackers and other things. ..... If we keep them on the line then they are not calling someone else ...... For a year's protection at a cost of $199 so over $200 Canadian.

Tech Support Scams: Part 2 ' Consumer Information

https://www.consumer.ftc.gov/blog/tech-support-scams-part-2
  1. Cached
  2. Similar
Jan 3, 2014 - they call whta suppost to be microsoft, your computer is infected, and they .... Last night I rec'd tel. call from Microsoft Tech who said I had serious Trojan virus and they .... Stayed on the call a long time trying to convince me I needed help. ... We keep receiving calls at the office from a man telling us he's from ...

Getting Your Money Back After a Tech Support Scam ' Consumer ...

https://www.consumer.ftc.gov/blog/getting-your-money-back-after-tech-support-scam
  1. Cached
Nov 13, 2013 - She told me there was no Virus on my PC but I did have a Trojan Horse ..... I tried to tell her it was a scam but she had already given her bank card #. Iv tried .... They keep getting calls after they told the scammers/hackers to stop calling. ... They said they can not fix it until I buy this microsoft security software ... Trojan Virus that Microsoft keeps trying to sell me protective program for...

Dec 02, 2016 | Microsoft Computers & Internet

1 Answer

Best software to gaurd against trojans and get rid of trojans


Norton 360 ....avast is another good choice and can be safely downloaded from cnet.com .......the 30day trial should clean your system....

Nov 19, 2012 | HP ProBook Computers & Internet

1 Answer

My dell mini is displaying lsass.exe - system error everytime i boot it up


HI gafleming27...

lsass.exe is a process which is registered as a trojan. This Trojan allows attackers to access your computer from remote locations, stealing passwords, Internet banking and personal data. This process is a security risk and should be removed from your system.
Do the following to get rid of the trojan
*********************************************************************************************************************
To remove a virus,trojan,worm,etc from your computer...do it the EASY way...let someone else do it for you.
Start your computer, as the computer is starting keep tapping the F8 Key.
This will start the computer in the Safe Mode.
Once in the safe mode go to the following webage below and download,install, and run Microsoft Safety Scanner for FREE.
Once you run the Microsoft Safety Scanner (it may take quite a while depending on the size of your hard drive) it will remove all the virus's,trojans,worms,etc it finds, if it does not completely remove them all you will be given a chance to chat with a Microsoft Professional thru a pop open window and he will take control of your computer (with your permission) and finish removing all the rest of the virus's, trojans, or worms that are on your computer for FREE!! Can't beat FREE!!
Please take time to rate me thumbs up
http://www.microsoft.com/security/scanner/en-ca/default.aspx

Sep 10, 2011 | Dell Inspiron Mini 10 Notebook

1 Answer

My computer keeps telling me that my files are corrupt but i still can log on to the internet, windows pop up on every screen log on to.EVERY FILE!!!!!!!!!!!!!!!!!!!!!!!!


Hi yolandaskidm...
Sounds like you have a virus or maybe a trojan/worm/etc. on your computer.
Go to the following website, download, install and run Microsoft Safety Scanner.
After you have it installed the run the program, it may take quite a while to complete depending on how many files you have on your computer.
Once you have it installed you will run Microsoft Safety Scanner.
It will remove the virus/trojan/worm,etc from your machine for FREE.
If it does not get rid of the virus/trojan/worm/etc then a window will open and allow you to contact a Microsoft professional (FREE) and he will take over your machine (with your permission) and remove it for you for FREE.
Please take time to rate me

http://www.microsoft.com/security/scanner/en-ca/default.aspx

Aug 22, 2011 | Dell Inspiron 531s Desktop Computer

1 Answer

Have an active trojan - Trojan.Generic.KDV.178636. I am unable to find out what it does and how to get rid of it. i am using a different virus free computer to send this and also to receive any reply....


1.If you are able to go online then download malwarebytes and scan the computer...2.Then use any anitvirus program to protect the comp in future.... 3.Make sure you don't download or click on any malicious link or website...

Apr 23, 2011 | Microsoft Windows XP Home Edition English...

1 Answer

Trojan dropper agent


Try this little gem, Malwarebytes, this is the best that I have found, and it is what I use. I have never had any false positves or any other problem with it at all. It is really a great program that I recommend to anyone who needs to get rid of malware.

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol

If you need anti-virus protection as well I would try this one, AVG-Free, it is the best one that I have found. If you do have any anti-virus program you should get rid of it before you install AVG or any other anti-virus prtogram, especially if it was not protecting you system very well, and you only need to have one good anti-virus program running on your computer.

http://download.cnet.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html?tag=mncol

I would also suggest installig Spywareblaster, it does not scan for malware or viruses, but it does block you from connecting to some really malicious web sites.

http://download.cnet.com/SpywareBlaster/3000-8022_4-10196637.html?tag=mncol

These are all free programs that I personally use, and they are all top notch in performance, they do exactly what they say they do and they do it very well.

Apr 20, 2010 | Microsoft Windows Vista Ultimate Edition

2 Answers

I was told by my phone that I have viruses on my computer but I don't have a computer I have a motorola cliq that I do all my internet work on. How do I get rid of those viruses especially the trojan...


Go to www.trendmicro.com, and do the free scan Trend Micro's House Call virus, spyware and malware scanner and cleaner. http://housecall.trendmicro.com

If you have anything, remove them.


Helpful Free Software below Read On.

FREE SPYWARE
Download Spybot Search & Destroy. Restart computer, then run Spybot to see what spyware comes up, AND DELET IT.

FYI---Virus Protection-- 2 programs of virus protection will conflict with each other and will actually cancel out the protection. SO just download one.

Running Spybot Search & Destroy with EITHER Avast or Avg (great Free virus protection programs ) will keep a computer in good working condition. FREE

Avira AntiVir – Free Anti-Virus Protection
http://www.free-av.com/

FROM MICROSOFT 2009 -Free --Security Essentials
http://www.microsoft.com

Pop up Blocker- free
www.panicware.com

Spybot - Search & Destroy 1.5.2 -FREE SPYWARE
http://www.download.com/Spybot-Search-De…

Avast- FREE ANTI VIRUS PROGRAM
http://www.avast.com/eng/home-registrati…

AVG- FREE SPYWARE PROGRAM
http://www.free.avg.com

Ccleaner- FREE
http://www.download.com/3120-20_4.html?q…

Malware- FREE
http://www.malwarebytes.org/.

$ *** KASPERSKY ***
http://www.kaspersky.com

There are alot of $ anti-virus and Internet security programs out there-ie: Norton, McAfee, Panda, Bitdefender. If you would like to pay $ then get ***Kaspersky***-- 2010 , I feel that is the best for your money.

REMEMBER TO KEEP UP THE DAILY MAINTENANCE ON ALL OF YOUR COMPUTERS.!


Good Luck.

Mar 24, 2010 | Motorola Mobility CLIQ Cell Phone

1 Answer

Runtime error 216 at 0016d758


Hello and thank you for using Fixya!

This issue can occur if your computer is infected with a SubSeven Trojan virus (per, Microsoft).

Run a virus scan and rid of all viruses, malware, etc.

If you have a free antivirus, remove it and install a free trial of Kaspersky. This will rid the virus. You can then uninstall Kasperky and install the free one after removal of trojan.

http://www.kaspersky.com/trials

Hope this helps!

Jennifer

Dec 21, 2009 | Microsoft Windows Vista Ultimate Edition

2 Answers

MY COMPUTER IS INFECTED WITH TROJAN HORSE SHuer2.aqcw


You should have an antivirus program always running on your computer. If you have one it should be able to get rid of the virus. If you don't have one or you have one but it can't get rid of the virus, try AVAST. It is free at http://www.avast.com. Once you install avast, it will want to run a sweep before your computer restarts. That is the best way to get rid of a virus, before the virus is activated.

Jul 11, 2009 | Computers & Internet

1 Answer

Internet opens briefly then closes. I think my IE7 is corrupt but I cant reinstall because I cant get the internet on the computer to start up. GRRRR Oh I also have a trojan on the computer i am currently...


your issue is very likely to be caused by the trojan virus. If you have avast antivirus or have someone that can download it for you then you should be able to get rid of the trojan and resolve the issue with your IE7.

Mar 27, 2009 | Microsoft Internet Explorer 7

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

96 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

2716 Answers

Piyal Perera
Piyal Perera

Level 3 Expert

528 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18390 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...