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The brush bar will not rotate. The machine does turn on, but when I push the button for the rotator bar to work . It worked on Monday when I last used it. What do I do now?

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  • kakima Dec 02, 2016

    Hi Nancy siemens, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

    What make and model?

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First check your drive belt and see if it is broken or has come off. Its possible you could have a cord or a strand of something wrapped to keep it from turning. Could be a chunk of dirt. If its an older machine the beater bar could be seized and needs to be taken apart and cleaned and lubricated.

Posted on Dec 02, 2016

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1 Answer

Get the brush bar to spin again on my dc39 vac


Hi there, it's Jack at Dyson.

The rotating brush bar inside DC39's Triggerhead floor tool should rotate when the vacuum is running, unless you turn it off using the button on the wand handle. If it's not rotating, our Support guide will walk you through the checks needed to resolve this: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar

In the unusual event that these checks don't resolve the issue, please contact our experts directly so we can help you further. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Brushbar not turning


Hi there, it's Jack at Dyson.

DC03 doesn't use a traditional user-replaceable belt. Instead it has a brush control clutch mechanism which allows you to turn off the brush bar when cleaning hard floors and delicate rugs.

If the brush bar doesn't seem to be rotating, it's worth double-checking you have the brush control set correctly. When the machine is reclined into the normal vacuuming position, the brush control should move to the Drive/On position:

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Please note, as a safety feature the brush bar will never rotate when the vacuum is standing upright.

If you're confident the brush control is in the correct position, but the brush bar still won't rotate, please give our freephone UK Helpline a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

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Why wont the brush on my Dyson Dco7i turn and the belt is ok ?


Hi Trudy, it's Jack at Dyson.

I'm sorry to hear your DC07i's brush bar isn't rotating. If the belt looks intact, there may be an issue with the clutch mechanism - but it's worth checking that you have the brush control on the cleaner head set to 'Carpets' and not 'Hard floors'. The brush bar will not rotate when set to the Hard floors position.

Please also note that the brush bar will never rotate when the vacuum is stood in the upright position, so make sure you recline the machine into the normal vacuuming position before you test it.

If you're still having difficulty at this point, it would be worth contacting us directly so we can provide further assistance. You can reach us by calling 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

473a3a7e-e10d-4a0f-9fb7-9eb78234df91.jpg

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My brush is not rotating


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.

If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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Jul 21, 2013 | Dyson DC-33 MultiFloor Upright Vacuum...

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Dyson dc24 brushes do not work even when i depress the silver button


Hi there Alison, it's Jack at Dyson.

DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,

Jack
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http://www.dyson.com


Dec 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Brush does not rotate when switch is on


Hi, mine did the same thing last week. I took off the end cap that holds the brush in place, and noticed inside the cap a piece was broken. Got a new end cap from Dyson, and it works fine now. Also, roller will not work in the upright position. You should recline the handle, then turn the vacuum on and make sure the brush switch is on. Hope that helps.

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1 Answer

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Either the bearing in the rotating brush is bad and isn't allowing the brush to turn, or in the majority of cases, the belt is broken.

May 20, 2012 | Vacuums

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Hi there,

I'm sorry to hear you're having difficulties with your DC24.

Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.

It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.

If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.

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Kind regards,

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One of the buttons turns on the machine and the other turns off the rotating brush, since the Dyson does not work well at all on bare floors with the rotating bar running. The buttons on mine are right on the front of the machine and are very large.

If your brush bar is turned on, but is not working,please turn off the machine, unplug it and turn it upside down. Take a look at the bar mechanism. Does it have thread or hair or any other long objects wrapped around it? If it does, remove these, using small scissors carefull if you need to. This kind of debris can easily stop the brush.

If the bar still does not work, your vacuum belt is probably worn out or broken. you can order one here http://platinumvacuum.com/search.php?mode=search&page=1 or may be able to buy one at the same store where you bought the vacuum.

Replacing the belt will require instructions and there is a video on how to do it here
http://www.wonderhowto.com/how-to-replace-belt-dyson-dc25-385358/

Good luck to you.

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1 Answer

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Make sure there is nothing obstructing it from rotating. Your belt could have come off track as well. Make sure that it is attached firmly.

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