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I don't have a print app how do I get it back?

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I don't think if this printer supports Air-print but you can use an App called "Print Central" on your iPhone to manage printing jobs from iPhone.
I am using the same way and it works fine. Also you can use Google Cloud Print if you want to print from your printer at home from any location using a computer.
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Have you contacted the help desk? I had a question on this app and they got back to me within 15 minutes. If you go to http://mobile.eurosmartz.com/contact I am sure your issues will be solved quickly.

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I take it you are using windows,
Open control panel, open printers and faxes, right click on your printer icon.

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Just because it’s new does not mean New Old Stock. Your print head is plugged. No if or buts about it. Contact HP and tell them you situation. If they don’t help you, box it up and take it back. Buy an Epson.

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