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I need to get hold of the OMbudsman that deals with MTN CELL PHONE ACCOUNTS ?

My sim card was stolen and the person who stole it pushed my bill up to R70 000.00 although I have a credit limit of R3500 on my mtn account now MTN wants to hold me liable for the account . I have been a client since 2002 and have always had a good account with mtn. the lady at mtn admitted she can see it is ***** on my account. MTN insists that I pay R20 000.000 they wrote of R50 000.00... please help I dont have this kind of money.

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Posted on Dec 06, 2016

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My sons phone was stolen but we managed to get it back with the police's help .now it wants a restriction code.do you know i can get it .it is a nokia x2-02 (mtn)


an educated guess here but I suspect that the code required is a PUK code ( personal user key) it activates after 3 attempts to enter the PIN number ( personal identification number)
to get the PUK code you have to contact the service provider on another phone , provide proof that you own the account for the phone and they will give it to you

Dec 09, 2015 | Nokia X2-02 Dual Sim Unlocked Mobile Phone

1 Answer

How do block my mtn sim card because it was stolen?


Call your bank and have your accounts disabled right away. I don't know how to disable your card but the bank might. Call your cell phone provider too and ask about disabling the card. Bank first. Change all your bank card pins and online banking codes too.

Nov 05, 2014 | Cell Phones

1 Answer

What can i do if the phone is saying invalidy sim card


If your Nokia X6 16 GB Displays invalid sim card while inserting other Network GSM sim card like MTN ?
It is locked to network.You need to specify which country and network it is locked now.I have bought an Nokia X6 16GB in INDIA but it was locked to Australia Vodafone network .I have unlocked it and now using it in USA AT&T network sim card.So you can unlock your Nokia X6 16GB from current network lock using the unlock code from the site Onlinegsmunlock.com after unlock it use with MTN network sim card or any GSM pay as you go sim card it will not display invalid sim card message.

Jun 11, 2013 | Nokia X6 16GB Cell Phone

1 Answer

Someone stole my blackberry


If your mobile phone is lost or stolen you can inform your cell phone provider with your IMEI number. Your cell phone provider can then put the serial number on a shared database. This list stops this particular phone from registering on any network and will be useless for anyone even if the mobile phone's SIM card is changed.

Oct 26, 2012 | RIM BlackBerry Curve 3G 9300 Cell Phone

3 Answers

My mobile phone together with the sim card number got stolen.what will i do so the thiefty can not open my mobile phone


Please do the following:
1. Call up your SERVICE PROVIDER and cancel the SIM. Ask them to issue a new SIM as the phone was stolen. Also if you can give your IMEI code of the phone it can be traced.
2. Leave a message on the phone before it is cut off asking that it must be returned to your address-
3. Please give a complaint to the CYBER CELL of the polic dept. with the document proof of your phone stating it was stolen, in case you can claim for insurance or trace the phone.
Hope you get lucky.

Sep 14, 2011 | Cell Phones

1 Answer

My mobile 2600 classic is stolen so how can i get my mobile


I think it is very hard nowadays to recover stolen or lost phones, but one thing you can do is block your phone so that the person who stole it cannot use the phone. All you have to do is call the phone provider. They will get some basic info and the IMEI number of your lost mobile set. They will register IMEI (International Mobile Equipment Identity) of your cell phone and will request all the mobile operators to block this IMEI on their networks.

IMEI is a number which is unique to every GSM mobile phone. It is usually found
printed on or underneath the phone's battery and warranty card. IMEI of any set
can also be found by dialing the sequence *#06# into the phone. The IMEI number
is used by the GSM network to identify valid devices and therefore can be used to
stop a stolen phone from accessing the network. For example, if a mobile phone is
stolen, the owner can call his/her network provider and instruct them to "block" the
phone using its IMEI number. This renders the phone useless, regardless of whether
the phone's SIM is changed.

Nov 24, 2010 | Nokia 2600 Classic Cell Phone

2 Answers

My phone was stolen- I have the IMEI how long do I have to lock and immobilize the handset.


Ring your supplier i.e o2 immediately to give details of your loss .

They can sort that out for you.

Nov 12, 2009 | Samsung SGH-i900 Omnia Unlocked Cellular...

3 Answers

Problem with puk number


You need to call MTN Nigeria to unlock the PUK, or simply use a different sim card.

UK means "personal unlocking key" .

The PUK code is asked if you enter a wrong pin 3 times.

You need to call the phone company that released the SIM card, they can retrieve the PUK code from a database for free.

In your case you need to contact your SIM card provider technical support to unlock the SIM.


The PIN and PUK are related to the SIM card, not to the phone.

If you replace the SIM card with a different one, then the phone will not ask for the PUK anymore.

Apr 10, 2009 | Nokia 2626 Mobile Phone

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