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Why doesn't the restore disc help me out? I thought if I replaced the hard drive I could use the restore disc to get me running again.where do I get a system disc for Windows 7 if I need it

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  • Master
  • 4,740 Answers

The best place to buy one is from a computer shop.
or you can buy them on line.
sounds like the restore disc you have would of been for the old hdd.
a restore disc is not the same as a windows system disc.

Posted on Dec 02, 2016

  • 28 more comments 
  • noel
    noel Dec 02, 2016

    can you tell me what it is saying on the disc you have?

  • noel
    noel Dec 02, 2016

    and why have you replaced the hdd?

  • Randy Ofiara
    Randy Ofiara Dec 02, 2016

    It says. Dell all my n one PC restore disk 1 of 2

  • Randy Ofiara
    Randy Ofiara Dec 02, 2016

    I'm sorry it says Dell all in one restore disk 1 of 2

  • noel
    noel Dec 02, 2016

    and are they copies that someone has done just to back up this system ?.or are they the original windows disc 1 of 2..and do you have both discs.if they are the original discs then that's what you will need to put a new set of windows on your laptop.what windows is it saying on the disc you have.sorry for asking you all this but with not having it in front of me its not easy to work it all out why you can not install the disc.

  • Randy Ofiara
    Randy Ofiara Dec 02, 2016

    I am in the process of finding out what these disc are for. I know when the first disc one is in, it takes me to a screen to restore to factory setting, which it can't, tells the hard drive is too small. The hard drive is the same size that came out of it, but a solid state drive.
    I do have 2 restore disc , another one to download the touch cam software, another for the drivers and utilities .
    One point to make, when I had the old hard drive in and did the restore disc, it gave me the same message of being too small.
    The computer was freezing up, no touch screen, then just go blank or a black screen with a message to insert reboot disc. Sometimes not start at all. I not sure about exactly the words but something in that nature. The last time this happened, the tech replaced the hard drive, worked for a while, then went out again. I'm not about to give the computer back to him, for all the money we gave him. I feel he took advantage of us. We did buy a new computer, but I would like to repair this one, so maybe someone could use it.

  • noel
    noel Dec 02, 2016

    i could be wrong here but it sounds like he may of put the wrong size hdd in the first place.plus its sounds like the windows you are trying to put are to big for that setup.
    there is definitely something not right. did he give you the disc with this laptop and tell you they are for this one?.it sounds like you have got the right windows disc to put windows on a laptop but are they the ones for that laptop.
    the number one disc is loading its windows then saying not enough space.then its the hdd is not right or the windows disc may not be for that laptop.mind you if it is saying hdd to small then it could be just that.
    can you please give me the make and model and any numbers you can find on the bottom of your laptop please.
    and again am sorry for asking you all this.if i had it in front of me it would make it more easy to find out why this is happening.
    are your sure it was windows 7 on this laptop?.

  • Randy Ofiara
    Randy Ofiara Dec 02, 2016

    Ok, this is what I got off the tag on back of the deck top:
    Dell Inspiron One
    Window 7 Home Prem. OA
    Reg. Model W01C
    Reg. Type. W01C001

  • noel
    noel Dec 02, 2016

    now is it saying the same on the 2 discs you have or is it just saying windows 7?

  • noel
    noel Dec 02, 2016

    Reinstall Windows 7 using the Dell Operating System Installation Disc.

    To run the installation disc, insert the Windows installation disc into the DVD drive.
    Restart your computer.
    When the Press any key to boot from the CD or DVD message appears, press any key to continue.
    If the disc does not begin to run, press your computer's Power button and watch for the Dell logo to appear. When the logo appears, press the F12 key to load the Boot menu. If this menu does not appear, try restarting your computer again and pressing F12several times when the Dell logo appears. Once the Boot menu opens, select CD/DVD drive (listed also as CD-Rom or CD/DVD/CD-RW) and press Enter.
    When Windows 7 Setup appears, confirm that the Language, Time, Currency and Keyboard Method fields display the correct settings.
    On the Windows 7 Installation dialog box, click Install Now.
    Review the license agreement, and click I accept the license terms.
    On the Which type of installation do you want? window, click Custom (advanced).
    On the Where do you want to install Windows window, select the largest internal disc as the Primary Partition, then click Next. If the Primary Partition shows 0GB free, select Unallocated Space and click Next.
    Your computer will restart.
    Personalize and customize your Windows 7 operating system by following the instructions on the following screens.

  • noel
    noel Dec 02, 2016

    Not saying have you not done this but this is the setup for your laptop.

  • Randy Ofiara
    Randy Ofiara Dec 02, 2016

    It says; Dell all- one
    PC restore
    Disk 1
    Disk 2 says the same
    3-14-2011
    These are the disk we received from when my wife was working and they gave her this Dell, to work from home. She is retired now.
    They are not original disk from Dell, but copies with whatever it is.

  • noel
    noel Dec 02, 2016

    Now this is the full page that you could goto if you get stuck.if you have done all of what i have sent you then you need to go and ask who you bought it off what has he done to this laptop before you bought it off him.let me know how you get on.

  • noel
    noel Dec 02, 2016

    then the disc 1,2, you have may not run on a new hdd you can not guarantee that who ever done the copies put all the info you need on the disc 1,2, to re install the windows that you need.

  • Randy Ofiara
    Randy Ofiara Dec 02, 2016

    I did what you said to do,picked the boot device, then says Windows are loading, then to blue screen with twirling center logo, then to Dell DateSafe backup. If I go to restore my computer it says.....select the full system backup you would like to restore your computer to and pick. Next to continue. You can also insert your archived system backup disk and click archived system backup.
    In a box on the screen it says factory image 3/14/2011.if I pick that and then next, that is when I get this message about my hard drive is not supported for this process. Please use a hard drive at least 931 GB in size
    I am stumped.

  • noel
    noel Dec 02, 2016

    then it is saying you have the wrong size hdd in there.so as i said at the start are you sure he did not put the wrong size one in and found out like you did it was the wrong one and thought he could not be botherd todo it and sell it on.i think thats what he has done.
    you say you dont want to get rid of it and you would like to get it sorted then i would take it to a shop get them to put a hdd that is the right size for that laptop and you put the windows on it your self that way it will not cost you too much.but on saying that if you get them to put the windows on it for you at least you know its going to be ok.
    you have to ask yourself is it cheaper doing it yourself or just buy a new one.
    if you just get them to put a new hdd in it then you have all the info now how to put windows on it your self.
    you can also ask them to check the laptop out just to make sure there is nothing else wrong with it.
    just let me know how you get on and if you still need help putting the windows please just ask.
    sorry you have had all this trouble with this laptop lets hope we can sort it out between us.
    so i will wait for you to get back to me and let me know how you want to proceed.

  • Randy Ofiara
    Randy Ofiara Dec 05, 2016

    Ok I added the new 1tb HDD. The recovery disc was working, told me recovery was completed, but I got nothing. When I turn it on it says " reboot and select proper Boot device or insert boot media in selected boot device and press a key"
    That is the screen I was getting before, when I had the old 500gb HDD.
    What's up, I can't figure this out. Am I missing something here. Dell support will not help me at all : (

  • Randy Ofiara
    Randy Ofiara Dec 05, 2016

    Seems the screen is locked on the above message, if I hit f3 or f12, nothing

  • noel
    noel Dec 05, 2016

    what its asking for is the bootup device this will be the hdd.you need to pick boot from hdd that is were your windows system needs to boot from.try this....Restart the computer and press f2 while starting up. This enters the setup program.
    Select the Boot tab and change to Legacy Boot, Secure Boot Off. After restarting, this shows the boot sequence and the order can be changed using +/- keys.
    I then change the boot order to. CD/DVD. USB drive. Hard drive.
    How do I change the boot order sequence in a Dell Inspiron 15 ...
    it need to boot up from hard drive.

  • noel
    noel Dec 05, 2016

    Immediately after pressing the power button start tapping the f2 key until the BIOS opens.

    Be sure to change the BIOS to Legacy, then change the boot order to what you need.

    Press f10 to save the changes, you may be asked to press Y to confirm your choice, the exit the BIOS.

  • Randy Ofiara
    Randy Ofiara Dec 05, 2016

    I did the f2, how do I get it to the legacy? I do not see it anywhere. I did pick the hard drive and saved it. The first boot priority now reads hard drive.

  • noel
    noel Dec 05, 2016

    if it now reads that the hdd and it set to be the priority it should when you start the laptop should load its windows system from the hdd.or if that does not work the next time you see it say boot from disc just click that but dont let it reload as a new setup because it will start loading a new set of windows again.

  • Randy Ofiara
    Randy Ofiara Dec 05, 2016

    So, now I exit bios and restart the computer right? Then turn it on again. My only option to turn it off is the on/ off button,

  • noel
    noel Dec 05, 2016

    yes do that

  • noel
    noel Dec 05, 2016

    as you can see its not easy to sort out when someone else was at it before you...so not to keep sending you how to do ,,can you print this link i have sent you..http://www.howtogeek.com/129815/..this will talk you how to get up and running.if not get back to me again.

  • Randy Ofiara
    Randy Ofiara Dec 05, 2016

    It took me to the setup Windows, is it nessary to add a password for a account?
    Thanks a lot, I think we did it : ) ??
    I will try that link also, thanks a lot again

  • noel
    noel Dec 05, 2016

    no you dont have to put a password in yet but you can if you want..if you do write it down and dont lose it..glad to hear its in its windows..just let me know if you need any other help...now if and when its up and running it may ask for some drivers just use disc 2. for that.then at some point it will need to do windows updates pick yes everytime this comes up.and well done for sticking with it you have done a great job well done.

  • noel
    noel Dec 05, 2016

    i must say that is the first time i have ever talked anybody how to do all that from start to finish,i have only done all that when a laptop comes to my shop and its so easy when its in front of me.again well done.

  • Randy Ofiara
    Randy Ofiara Dec 05, 2016

    I don't know what I would have done without your help. Can you answer one more question, when I had the smaller HDD in and I got the message to reboot,why would it do that? To tell you the truth, that was the original problem I had with it and the second time too. Is there some kind of problem with the bios not saving the priority to boot and why did the tech give me a smaller HDD, thinking that would fix the problem, in truth, it didn't.
    Ok, I lied,. I got another question for you. When I tried to do a Windows update, it would not. It said to turn off computer and try again, which I did not. I will check next time. Is there something else wrong here?
    No really, thanks a lot
    I am greatly impressed and I appreciate your time and effort.

  • noel
    noel Dec 05, 2016

    well you said at the start it was telling you hdd was too small to take your windows system so that would have nothing todo with the bios.
    now if you are saying it was not saying that then yes it could have been how the laptop picked up the hdd.now i did say at the very start something did not sound right do you remember me saying that?..if windows is doing updates it will close and open its self if it needs too.or you might get a update thats says try again if it does then tell it to try again if it does not do it dont worry about at the stage when the rest of the updates come in it might pick up the other one that it did not do the first time.when you have told it to save the bootup hdd in the settings then it will remember that.

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