HP Pavilion slimline s3401f DVD recorder does not work
I have an HP Pavilion slimline s3401f and device manager says the device is working properly. but when i open any burning software powerISO, no device is listed for use.device manager says the device is HL-DT-ST DVD-RAM GH10L SCSI cdrom device.
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1. Turn on your HP Pavilion Slimline computer.
2. Press "F2." This attempts to load your HP BIOS. You are prompted to enter a password.
3. Type "merlin" into the password prompt and press "Enter" to unlock the password on your HP Pavilion Slimline BIOS.
1. you possibly will need to update the usb drivers > Go to the 'device manager" and check the usb devices installed and update the drivers by right clicking and going to properties and go to update drivers.
Slimline DVD drives can become loose from the chassis. Try pushing it in. It may just not be making the connection to the motherboard. Otherwise it may need a firmware update. Go onto support.hp.com, type in your model number and check to see if you the most up to date driver for the DVD drive.
Check the Device Manager to make sure that the OS does not have any issues with the device. If there is an exclamation point ( ! ), then Windows has issue with it. If there is an " ! " then right-click on the device and select update driver.
If the drive shows in My Computer, right-click on the drive and select "eject" from the list. This will verify that the OS is talking to the device.
Check your BIOS settings to make sure that it appears in the BIOS and is not disabled.
Also, Microsoft recently released an update to disable Auto-Play on CD/DVD drives. If Auto-Play isn't working (due to this update), then put a music/movie cd/dvd into the drive and open Windows Media player and try to play the disc through there.
The drive may not be "broken" it just may be that auto-play has been turned off by Microsoft.
A couple of suggestions.
1) Download HP Support Assistant to check for updates on your machine
2) I assume you are using Windows Media Player. Try another free program like VLC. Its handy to have 2 installed so you can toggle between the 2 if one is having problems.
Step1: Device Manager Right Click on 'MyComputer' and click on Properties.Click on 'Hardware' and then Click on 'Device Manager'.
For the Category 'DVD-CD-Roms', click the plus sign and then the branch expands down..whatever is the name of the drive there, right click the name and click on uninstall..(If the category 'DVD-CD-Roms' is not there at all, you'll have to remove the drive off the system and put it back again and then try)...
Step 2: Registry
Click on Start->Run(Xp) or Start->StartSearch(Vista) and then type in Regedit and hit enter.. The registry editor will open up. Click the + sign next to HKEY_LOCAL_MACHINE, the branch will expand down..then click the + sign next to 'System' and then 'CurrentControlSet' and then 'Control' and then 'Class' and then click on the folder '4D36E965-E325-11CE-BFC1-08002BE10318'....on the right side..find the enteries 'Upper Filters and Lower Filters' ...If they are found right click and delete them... and then restart your system. !!!!
Check now if the drive works ! If it doesnt then update the firmware of your cd-rom drive, If this still doesnt work..then iam afraid the drive is bad..(There is no need to Reinstall the O.S)
Note:Checking in BIOS & Device Manager for the hardware presence/detection of the drive is very important..If the drive is not getting detected in BIOS, then step 1 and 2 wont work... Only Reseating the Drive might work!