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Today I received my Dyson v6 when I order it I thought I was getting 3 extra attachments do they come later

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Everything should be in with the order.
but you could try phoning them up and asking

Posted on Dec 01, 2016


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Posted on Jan 02, 2017


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Hi Julie, it's Jack at Dyson.

I've made a quick video for you, showing some simple troubleshooting checks you can try. These should help you resolve this. You can view your video here:

As mentioned in the video, testing the floor tool directly on the machine will help determine if the issue is with the wand. If the floor tool still won't work when you attach it to the machine, check the contact pins on the clear bin and on the main body, and remove any fluff or debris. This will make sure power from the main body can reach the motor in the floor tool which powers the rotating brush bar.

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I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

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