We have put a new toner cartridge in our oki b710. it still reads 0% how do we reset?

hi

find link for manual for OKI B4600

https://cdn.cnetcontent.com/e2/9e/e29e7205-3c3f-454b-97ae-af390337f27e.pdf

Okidata B710 and B720 Maintenance Reqd. Reset Procedure
To enter the Diagnostics area:
Turn the printer power OFF.
Press and Hold the MENU^ and Enter buttons.
Turn the printer power ON (you can release these buttons as soon as "loading ... '' is displayed.
The Operator Panel reads "Diagnostics"
There is a list of Test Options and settings.
Press the Down Arrow highlight "Maintenance Info." Press the Enter button
The Operator Panel Display reads "Maintenance Info" with setting listed.
Reset Maintenance reqd. is highlighted. Press Enter
Reset Maint. Reqd. is displayed and Execute is highlighted.
Press Enter.
The Display reads - Resetting Maintenance Required.
This completes the process.

did you change it with the printer on?

Hi there

I not know your printer but I can say this that after refilling it your chip will still thing it emty so some where on the printer Menu there is a way to reset the it back to 0 so it starts like new again.
Sorry cant be any more use to you than this, try looking up the net or the manual to how to reset.

All the best : Pineworks

look this solution http://my.okidata.com/oki-faq.nsf/FAQCentral/C384D8F74A91CF6E8525765E0065F636?OpenDocument
here the solution for your problem
i hope that it's helpful .... bye

Your printer cartridge chip is damage you change Black toner cartridge

Did you remove the plastic tape from the new cartridge?

Two possible problems:
1. You actually got a partially empty new toner. This has happened to me once.
2. The sensor on the printer is dirty and not seeing the toner. With the toner there is a little wipe that says it is for cleaning the LED. There is an LED sensor that "reads" the presence of the toner. If this is dirty it will think there is no toner cartridge.

No reset need to fix fault then clears...

Replace Toner Cartridges with Gen OKI new ones... are you using non oki product? Cause Toner carts, thats where I would start looking cause the error is the machine not receiving correct information from a little chip built into the toner cartridges to allow operation to begin.

No reset need to fix fault then clears...check toner carts are secure on drums, all their contacts are clean,

Replace Toner Cartridges with Gen OKI new ones... are you using non oki product? Cause Toner carts, thats where I would start looking cause the error is the machine not receiving correct information from a little chip built into the toner cartridges to allow operation to begin.