See two images at higher power.

Your binoculars are out of collimation. That means that the optical path needs to be aligned. Binoculars are designed so that the focus point of each barrel is the same over long and as short as possible distances. Binoculars that are properly aligned will still show a double image if you attempt to focus at something close that is too close for the models design. However this is not the same for long distances. The image at a long distance must not be doubled.

If they are under warranty and you haven't damaged them by dropping etc send them for repair to the manufacturer or ask the retailer where to send them.

If you are going to pay to have them fixed get a quote first. Binoculars that are of the zoom variety are not well thought of among binocular officionados as the quality of image degrades at higher magnification. For the price of repair you may be able to source a higher quality non zoom binocular.