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We have encrypted a drive with TrueCrypt but now unable to decrypt it and also unable to back it up. What now? Using Truecrypt version 6.1a. We sent Truecrypt a help request but hear nothing back. We will be posting on their forums as well, looked in their forums but hear nothing. The decrypt consistently stops at the same place on the drive each time, then stops. We are thinking it is a hardware disk issue, and we do have spinrite, but fear that spinrite's fix will break encryption, making the drive unavailable / laptop unbootable or unrecoverable. Ideas?

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Spinrite does not break any encryption, it just does what it says on the box.

Posted on Jul 20, 2009


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Dear Costmer,
This is one of those ideas that sounds good but may be more trouble than it's worth. If you work for a big company then drive encryption is straightforward. Staff will be using the Enterprise edition of Microsoft Windows, which includes the BitLocker drive encryption system. This automatically encrypts any files saved to the hard drive, and USB thumb drives and other external devices can be encrypted using BitLocker To Go. IT staff can set everything up using a management console and use your Active Directory service to store the recovery keys. However, BitLocker is not included with consumer versions of Windows, only with Enterprise and (expensive) Ultimate versions, and I wouldn't recommend this approach to individual users. Nor would I recommend similar systems aimed at corporate users, such as McAfee Endpoint Encryption and Sophos SafeGuard Enterprise.
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Supported Operating Systems
  • Windows 98 SE
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  • Windows 2000
  • Windows XP
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ONLY Windows Operating systems supported by Western Digital software. You could attempt running the setup.exe in "compatibility mode" this may resolve the issue. You could also go back to a older computer, remove the lock, and use a different software to encrypt the device. Such as "TrueCrypt"
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