Question about Nortel T7316E 2-Line Corded Phone

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Voicemail and password

We changed our service to charter we have a nortel t7316e when that happened our voicemail is an inactive feature. I was trying to get into setup but it requires a 8-10 digit password and I have no idea what that may be. No one works here from when these phones were installed

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I would unplug power to the voicemail, then restore. Wait 10 minutes and then do the same to the phone system.

What you are trying to do is reinitialize the voiecmail, if you dont know what you are doing you will do more harm than good.

Posted on Jul 20, 2009

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Messaging is inactive on all lines after push functions button and enter 981


Hi. Inactive feature often means that there's a problem with your connection to the call pilot. Do you have lights on your call pilot? Did you assign a mailbox to the extension you're working on? Did you remember to connect the call pilot to a station port?

Jun 11, 2015 | Nortel T7316E 2-Line Corded Phone

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Unable to access voicemail feature inactive


This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

Mar 18, 2014 | Nortel Networks T7316E Telephone Platinum...

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I have nortel phone system, voicemail is not working at all and feature 981, 983, 985 all say inactive feature--how do I reactive the voicemail??


Dear Annabelle,
Is the machine call pilot 100 or 150.if 100 the 2 leds in your left hand side should be on also in your right hand side the middle led should be on same for 150 the 4 leds in your left hand side should be on.1) Try to unplug the power cable and re-connect it again.2) Make sure that the the output telephone cable [100 (2 pair) or 150 (4 pair)] depends on the device comming from the call pilot to the Nortel PABX connected properly from both sides. dont hesitate to contact me if you are facing any doubt.Goodluck and Kind Regards;
Ahmed Safaa El-DeebTelecom & Network Engineer

Mar 28, 2012 | NorStar T7316E Corded Phone

3 Answers

My MBOX is locked on my T7316E Nortel phone. Also, trying to retrieve messages from home I somehow changed the password and I don't know what it is.


Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


Feature 985 will show you your mailbox extension

Apr 25, 2011 | Nortel T7316E 2-Line Corded Phone

1 Answer

Voicemail feature does not work. Says 'INACTIVE'


Unplug your voicemail system from the electrical outlet for 1 minute, then plug it back in. This should clear any glitches in the system when it reboots. It may take up to 15 minutes to completely reboot. If the system still does not work after that, it may be in need of repair. You can search for local repair right here on FixYa.com.
Good Luck!

Aug 18, 2010 | Nortel T7316E 2-Line Corded Phone

1 Answer

How to get voicemail from another phone nortel 7316e I am trying to get my office messaged from my cell.


If your trying to get your messages from another nortel set in the office press your open voicemail button or feature 981. The left soft key below the screen should say OTHR. press the soft key the screen should change to LOG: enter in the mailbox number followed by the password and #.
If your trying to get your messages remotely, call into the office and when the auto attendant answers, press ** followed by your mailbox number password and #.

Nov 02, 2009 | Nortel T7316E 2-Line Corded Phone

2 Answers

T7316E Voicemail Password Issues


Feature 983
password is: 1020000 (if you use 3 difit extensions)
OR
120000 (if you have 2 digit extensions)

Jul 09, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

My voicemail on my nortel platinum is locked


You need to reset the password .
Feature 983
enter 1020000 as the password if you have a 3 digit extension number or enter 120000 if you have a 2 digit extension
next press the button under the screen with the heading of m box or mail box
next your options are add delete or change
press change .
next enter mail box number
the next step will be to press the reset button
after re-setting the password press the release button . Now open your mail box and enter the default password 0000

Jun 05, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

Enabeling voicmail


Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Nov 18, 2008 | Nortel T7316E 2-Line Corded Phone

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