SOURCE: Volume buttons and mute/unmute buttons don't work
First open the Control Panel -> Keyboard Layout. Look for
the dropdown list for different keyboard models. Scroll to the Dell
models and try e.g. the Dell Mulimedia USB Keyboard layout. Stop the GUI with Ctl+Alt+Return, login again and maybe your multimedia buttons will work now.
and for more info contact http://tinyurl.com/m7ghqz
If there is no keyboard layout that fits your needs, you may download the programs keytouch and keytouch editor, which are very helpful creating your own layout.
SOURCE: mute button
Try to unmute from the taskbar control, see if it work. Also try reinstalling sound driver of the system
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