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External hard drive failure

I have an external hard drive that was working fine until today. When i plug it in it lights up but will not successfully load on any computer. Is there anything I can do to get it to load, or at least get the data from the dive?

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Re: external hard drive failure

Try to use Computer Management, goto Start> Control Panel> Administrative Tools> Computer management> Disk Management. select volume or harddrive available where you want to open. If the harddrive not yet assigned a drive letter; please assign it and apply. Then right click and explore.
Hope this will be helpful, please rate my solution SOLVED!
Best regards,

Posted on Nov 20, 2007

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Problem with WD 1.5TB external hard drive

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I have a 1TB external hard drive. It was working fine until today I have 2 usb's in back of ny laptop and now 1 usb is not working. Windows says that it doesn't recognize it when I plug it in. What could...

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This depends where the failure is.

If your controller board for the external casing or your power supply have failed the drive can be removed from the casing and placed in a new one($30-$40), then it should work fine. If the circuit board on the hard drive or an internal circuit for the drive has failed then you may require the help of a pro.

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Maxtor external Hard drive not recognised on any pc

Hi cimbom76,
Sorry to hear of your problems. The following is taken from the Seagate (they own Maxtor) website at :-

For Maxtor Basics and Personal Storage 3100 and 3200 drives, there may or may not be an LED on the power supply, but the light on the drive should usually remain solid during normal operation, while powered on.

1. But if the power supply does have an LED on it, isolate the problem by connecting the power supply into a power outlet without the hard drive connected to it. If the LED blinks in this configuration, the power supply is faulty. Please contact Technical Support for replacement information.

2. If the LED remains solid, connect the drive. Once it is connected, turn the drive on. If the LED begins blinking, the drive has an electronic failure. Please replace the drive. You can create a warranty replacement order to replace the unit.

From what you have said i'm afraid it sounds like there is an electronic failure of the drive. I haven't followed the process through but they do offer a Data Recovery Service at :-

There is an online form to fill in or you can telephone
020 7432 4619 to talk to a Data Recovery specialist.

I hope this helps and I hope that you can recover your pictures and videos.

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1 Answer

WD ITB harddrive makes noise

From what you've described, it sounds like you have an external drive, rather than an internal. A clicking noise generally emplies hard drive failure, but sometimes the problem could be the actual USB cable. Have that switched and if the problem persists, try running WD's diagnostic software for any fatality. This will only work if the drive is visible in disk management (not necessarily my computer).

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My external hard drive won't turn on

Ok, this just happened to me, my western digital my book studio external drive was not booting up, i could hear the disk spinning, but it would then cut out and the light on the drive was never turning on. i called Western Digital customer support and found out that the proper way to connect a drive is to plug in the power cable FIRST then the data cable. Also, with the My Book Studio Edition you should never have to press the power button, the drive just turns on when you plug it in. Hope this helps somebody...

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hey im the same person who just posted above. i went to WD's website, and it said unplug the hard drive from the computer, and unplug it from the power source. then plug it into the power outlet, wait for it to spin up, then plug it in via USB/Firewire, whatever. it worked for me, so hopefully it will work for you.

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There is a problem with EXTERNAL.Hdd is fine just buy new external and it will work fine again;)

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1 Answer


It sounds like you may have a problem with either your USB port or the cable that you are using.  

Try plugging in another device into the USB port.  If that works without constant pressure, try using a different USB cable for your drive.  

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