Question about SanDisk Sansa Clip MP3 Player

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My sansa clip 2gb mp3 player went black after I charged and wont come on at all. How can i fix it?

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  • 13,433 Answers

Set it to MSC mode first
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

Now with the firmware updater you downloaded, update the firmware in the device.

IF the problem remains after the firmware update, please try the player on another computer, if your windows media player or any other management program is trying to write into the player right when you connect it to the computer, that could be causing the issue, connect it to another computer and charge it a little there and see if it works properly.

Since you are still in warranty, if your player still is unresponsive and doesn't turn on aside from being connected to the computer and freeze's instantly, then battery might be bad on top of another hardware issue with the player. In any case it sounds like you need to get it warranty repaired (free) Contact Sandisk.

http://www.sandisk.com/Retail/Default.aspx?CatID=1681

Posted on Jul 20, 2009

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here is link to update:
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