Question about HP Cameras

2 Answers

With my hp Photosmart 930 series digital camera I sometimes get a heavy magenta cast on the light areas and highlights of the picture.

Posted by on

  • 1 more comment 
  • peter_finsen Jul 20, 2009

    On inspecting a recent sequence of pictures, I notice that one picture taken outdoors under light cloud conditions had normal colour balance, but the next picture, taken only seconds later, with the camera continuously switched on, had a very heavy magenta cast. I always use the "auto" setting for white balance. How does the camera achieve this automatic setting? Am I doing something inadvertently to upset the operation of the automatic white setting?

  • peter_finsen Jul 20, 2009

    Thank you for your further explanation. However, I am not convinced that something else is not happening. If I could email you two pictures taken under identical conditions, of the same scene, from the same camera position, 1 second apart, and with widely different colour balances, you would understand what I mean.

  • peter_finsen Jul 21, 2009

    Many thanks. I'm sure the warranty has expired, so I shall explore the "button mashing" possibility thoroughly before buying a replacement. Your hardware failure diagnosis confirms my own opinion, right down to the need for trying to replicate the problem deliberately. Once again, many thanks!

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,777 Answers

I've worked with dozens of these cameras and never seen anything like what you are describing. To me it actually sounds like hardware failure on the cameras part. Unless you are mashing buttons as you close the shutter then there's no way to get what you are experiencing without the actual camera acting up. Do you think it is still under warranty? This is definitely a warranty claim issue.


Thanks

Tim

Posted on Jul 21, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 7,191 Answers

Hi,

To remove the magenta cast from the pictures, you need to adjust the white balance setting of your camera to depending upon the conditions in which you are taking the shot.

Please elaborate the problem, eg. in which location you are shooting when you get this magenta tones, also the camera setting you are using so that we can guide you accordingly.

Thanks.

Posted on Jul 20, 2009

  • AliTech110
    AliTech110 Jul 20, 2009

    Hi Peter,



    As it was earlier suggested, the solution to your problem can be acheived by Manually adjusting the white-balance(WB) setting in your camera. This is necessary so that the camera can reproduce colors more accurately, i.e; the colors in the image match the scene and ensure that whites appear white in the captured image. The default WB setting of your camera is AUTO and it reverts to AUTO when you turn Off the camera and turn it On again.



    Set the White Balance according to the shot conditions and locations listed in the table below:






    You can access the White Balance settings through the Capture Menu. To bring up and use the Capture Menu follow the steps shown in the image below:







    Press OK when the White Balance option is highlighted in the Capture menu, the White Balance
    sub-menu displays. Press OK when the Manual option is highlighted in the White Balance sub-menu, the Manual White Balance screen displays. The Live View portion of the screen shows the color tint from the previous Manual White Balance setting.



    To change the Manual White Balance setting:


    1) Point the camera at a white object, eg; a sheet of white paper/cloth making sure that the region inside the focus brackets includes the white object.


    2) Press the Shutter button (the camera will not take a picture). The camera programs a custom White Balance setting depending on the region in the focus. During this programming, PROCESSING... is displayed on the screen. When this step completes, the color tint in Live View changes to match the new Manual White



    3) If you are not satisfied with the results, repeat steps 1 and 2 until you get the desired Manual White Balance setting.


    4) If satisfied with the Manual settings, press the OK button to exit the Manual White
    Balance
    screen and return to the Capture menu. Then you can exit the Capture Menu as shown in the image above.



    Hope this solves your problem. Thanks.

  • AliTech110
    AliTech110 Jul 20, 2009

    Hi Peter,



    Thanks for the feedback. The problem you are facing is due to the AUTO white balance mode which you are currently using. In this mode the camera sets or programs itself automatically depending upon various factors like the light conditions, the subject in focus, the depth of field, whether the shot is taken against the light i.e; the light source is behind the subject or is the shot against a dark background or a bright background. Even the minutest change in these conditions can alter the final result and color settings of an image.



    So, to negate these factors and to acheive a uniform color temperature, i.e; the color tone of the pictures, you should always use the MANUAL White Balance setting. All the professional photographers use manual settings and they never use automatic setting for this very reason.



    As pointed out earlier, your camera always starts up in auto white balance mode. You have to set it each time you turn on the camera to Manual Mode and do the required White Balance Setting as per the earlier instructions.



    Hope this solves your problem. For more clarifications please reply to this post. Thanks.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Pink cast on whites canon 5d mark 2


This could be to do with the type of lights you are using and not the camera.

Apr 16, 2014 | Canon EOS 5D Mark II Digital Camera

1 Answer

Pink cast to all images now


It sounds like your white-balance is off on the magenta side of things. This could be caused by a number of factors, though I would explore your camera's white balance setting to make sure it's set for the right lighting situation. If changing your white balance setting fails, it may be a more serious issue with your sensor or other camera hardware, requiring a professional to repair it.

Jul 08, 2013 | Fuji FinePix S7000 Digital Camera

1 Answer

My HP Photosmart 3210 Printer does not Print Red.


WELL IT'S 5 DEC 2012, THIS HP 3210 QUIT MAGENTA'S.
WENT TO TOOLS TO CHECK LEVELS, NO YELLOW, GOT NEW CARTRIDGE, TEST SHOWED NO MAGENTA'S. REMOVED RIGHT SIDE COVER (GENTLY) AND REMOVED ALL TEN CABLES AND REINSERTED CAREFULLY. TESTED AGAIN, AND HAD LINES ONLY ON BOTH LIGHT AND DARK MAGENTA'S,
RAN CLEAN HEADS, SIX TIMES AND ALIGN PRINTER ONCE.
PICTURE GOT BETTER AND BETTER FINAL TEST DIAGNOSTIC PAGE PERFECT ALL SOLIDS. GOOD LUCK KEEP GOING

Jun 08, 2012 | HP Photosmart 3210 Printer

2 Answers

An intermittent problem is occuring on my G9. When saving the photo to the memory card , the highlights of the pic have a bright magenta cast to them, giving them a sort of solarized appearance. Sometimes...


Your camera may have a short or a problem with the sensor which picks up the image. If you need help with it, try this site: www.camerasandparts.com They only service Powershots and they are wonderful if you need help with one of these. I'm sure they'll know right away what the problem is. They're the place for help with these, good luck.

Jul 17, 2011 | Canon PowerShot G9 Digital Camera

1 Answer

Taking pictures without flash takes a long time


You need to change the flash mode. It sounds like you may have "Flash On" (which seems to be a flash-fill mode) when what you need is "Auto Flash". To change the flash mode, press the flash button, then use the right/left arrows to highlight the right option, then menu/OK to select and save the option. Let me know if you need a link to the user manual for more details.

Dec 14, 2008 | HP Photosmart R727 Digital Camera

1 Answer

Magenta cast over whole page


IF IT WERE A 4600 SERIES THAT WOULD BE THE DC CONTROL BOARD

Jun 22, 2008 | HP Color LaserJet 2600n Printer

1 Answer

Color Problems


I know this contribution might be late, but try to avoid using the auto white balance. Use a tungsten mode and test each of its compensations until you get the desired result. I haven't had a similar problem on the 14n, but my D100 always places a magenta cast on white when shooting auto WB. I learned how to adapt the other WB modes to any situation.

Sep 13, 2005 | Kodak DCS 14n Digital Camera

Not finding what you are looking for?
Cameras Logo

Related Topics:

62 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Cameras Experts

Fred Sops

Level 2 Expert

272 Answers

teddyboy

Level 2 Expert

442 Answers

Lawrence Oravetz

Level 3 Expert

9324 Answers

Are you a HP Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...