Question about Western Digital My Book Essential 500GB External USB 2.0 - WDH1U5000N 500 GB Hard Drive

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External hard drive problem NEED HELP

When i connect my external hard drive to the computer it says "new hardware is found, new hardware is installed and ready to use" but then when i click on the my computer the drive isn't there, nor is it found in computer management. but ironically, under device manager it is seen that a universal slot is occupied by the device. any idea how to fix this problem? ... i have the my book essential edition 500g external hard drive.. thanks hope to her from you..

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  • Juan Carlos Cabrera
    Juan Carlos Cabrera May 11, 2010

    Hello, 1. Let's troubleshoot. Need some info first.

    You used some program that interact directly with the drive before this happen?
    Sure you have power connected? I know this is obvious, but need to know.
    How is the sound of the drive? Put the device on your ear when powering up. Suppose to spin up and hear some data access from the heads. If there repeated movements, like trying to gather data, is not a good sign.

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Is this a new external with no data on it? If it is, it may need to be formatted.Go to disk management to see if the drive is there. It may need to be initialize first before you can formatted.If it has not been initialized, a message will pop up for you to initialized it. Once it is done, formatted--This should be done only if don't have any data on it.

Good luck

Posted on Jul 23, 2009

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