My power head quit working. I purchased this dyson 8/11/2012 the # on dyson is DA-US-Dec6005A. It has a 5 yr wrrenty. How do I get another power head?

unlikely that warranty will be for 3 years on a small appliance but contact dyson direct on the phone and ask and get spares from them as well

If your power head is electric you likely have an electrical problem you will need to trace, if it is an air driven turbo nozzle your airflow may be restricted. The filters may need replaced.

This could many things.

In order of ease of checking/testing:

1. Have you checked the fuse in the plug ?
2. It could be a cable fault - do you have a multi-meter and know how to test for continuity ? If not, you'll need help from someone how has/can, if not take your Dyson to a repair shop.
3. It could be a faulty on/off switch - same test criteria as for item 2.
4. It could be a faulty over current/temperature cut-out that safe guards the motor - this is in reality part of the motor so very difficult to replace seperately.
5. It could be a faulty motor - there is no easy way to test a motor but if all the other items above are okay, then it's pretty much a given the motor is finished. Motors can be obtained fairly cheaply but require very good DIY skills and tools to fit.

Hi, The brushbar on a dc24 has a small independent motor. They are quite notorius for burning out. Yours has done so. If your machine is less than 5 year old contact Dyson to come and repair it under your 5 year guarantee.

If however uour machine is out of warranty then you can either replace the motor within the head or order a brand new head.

See if there is something wrapped around the brush area itself which could cause the noise

This is a very common problem with the DC18s. basicly the carraige assy needs to be replaced. what happens is that there is a valve that is engaged when you recline the vaccum. well when the peice that is broken the valve wont move so it is stuck with constant suction and the hose and will never swich to the cleaner head. You need to take it in to a Dyson Authorized Dealer and have it replaced. if you have your proof of purchase and your within the first 5 years of owning the vacuum it will be covered under warranty. if you dont have your proof of purchase they will not be able to cover it under warranty. it will run you about $100 to $115 to get it replaced.

Hi its Darran at Dyson.

A replacement turbine head can be purchased online direct from Dyson at www.dyson.com/store. The part costs $95.99.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Sounds like motor has either burnt out or siezed can be fixed by motor replacement ££££ motor alone is about £45 not a simple DIY job.

Try send to bestbuy in home service
Dyson Customer Service - 866-693-9766. Wty Info - Some models have 2 yr Parts & Labor and 5 yr warranty on product manufactured after 8/06

called dyson they told me to turn the vaccum on and off 5 times, lower the handle to the floor when it was off. Now try the vaccum again and it worked. This is somekind of reset.

Thanks Paul