Question about Vtech 5.8GHz Analog Cordless Phone

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Vtech 5.8 GHz and says cant connect

I got a new 5.8GHz and if you try to make a call it says can't connect in the scren. I have checked the line and it works perfect with other phones can some one help me

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  • shrunkyboy Dec 08, 2007

    I have the same problem,  just started a week or two ago.  Phone line is good with other phones.



  • wilimena Dec 27, 2007

    Have the same problem. My VTech is functioning (e.g. sound on, lights on, retrieves phone numbers) but cannot "connect". I can't actually talk to people on this phone.

  • hussains Jan 06, 2008

    I have Vtech IA 5823 but handset is give error saying Can't Connect. I tried everything like disconnecting power, restarting Base phone. I will highly if anyone can help. my email address is hussainsutani@gmail.com

  • Anonymous Jan 09, 2008

    I cant  heard on the phone , the phones rings and all but  it just wont sound

  • med_85 Nov 22, 2008

    i in egyp[t my uncel just give us a new vtech 5.8 but it dosnt work at all so if any body can help my

    it turned on an i can save the names but i cant connect

  • lagiannico Dec 02, 2008

    I Have the same problem. The phone line works very well with other phones, but with this one, keeps saying can't connect. What should I do?

  • TimothyDrew Dec 28, 2008

    After working for app. one month, my handset now displays the 'CANNOT CONNECT' message on the handset. I followed VTECH's instructions for resetting/resynchronizing handset and base several times: no dice. The conditions under which I use this phone have remained constant since first use. Other phones work fine.


    Prior to failure, I had just completed a call with no problem.

  • rayray4 Mar 23, 2009

    i have a wireless vtevh 5.8 ghz phone and i was on it one day and made a weird noise then turned off, now when i try to use it it says connecting for about 5 seconds then there is 5 beeps and it says "CAN'T CONNECT" my other cord phone is working fine

  • Anonymous Mar 25, 2009

    I used the phone this morning, it worked fine. I then tried useing the phone later and now it wont work at all. I get the Can't connect message. Ive tried disconnecting the phone and changing the phone cord out for a different one, and i still get the same message.

  • philona Apr 07, 2009

    my phone keeps saying can't connect on the screen and it just do the beeps like it is dead or something

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Mine turned out to be not getting power from the surge protector.  Plugged it into the wall and it worked again.  If the power light is off to the base station it is not getting power and won't connect.  I know this is a duh, but I missed it.  Probably not what is wrong with yours.

Posted on Dec 11, 2007

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Only 1 or 3 cordless phones work now. We have no idea why the 2 aren't connecting, we've tried putting them on different craddles, tried swtiching the call to another phone and it doesn't work. Grr...I would suggest never buying another VTech again we have had nothing but problems with them.

Posted on Dec 10, 2007

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Have problem with both, though that have line problem but nhaaaaaaa! replacing the two set of batteries because they are over one year old, hopefully will work if not will discard them. good luck to every one else
(problem was "connecting on both phones, switched bats. still same problem")

Posted on Feb 04, 2014

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I had same issue. wherein one handset would not connect but the others worked fine. The clue the the problem was if I switched batteries between handsets the problem moved with the offending battery. ergo - replace the bad battery pack. I found replacement batteries here:http://www.ebay.com/itm/3X-NEW-Cordless-Home-Phone-Battery-for-Vtech-80-5071-00-00-ia5854-ia5864-ia5874-/120896799872?pt=US_Telephone_Batteries&hash=item1c2602c480

Posted on Dec 16, 2012

Piece of **** im just goin to buy another and return the broken one , i suggest you all do the same ,

Posted on Jul 02, 2008

I was having the same problem just now. I disconnected the wireless router power tried the phone, but it still didn't work. I plugged in the wireless router and tried a minute later and now it's working!

It says only one vtech phone can be used at a time, I hope the neighbors 5.8GHZ phone isn't interferring with mine!

I agree these phones are junk and Uniden is way better.

Posted on Jul 04, 2008

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Mine is doing the same, and this is my 3rd vtech phone,, ha you think i would have learned by now

Posted on Oct 26, 2009

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Posted on Jan 02, 2017

  • 37 Answers

SOURCE: my GE 5/8 GHZ phones will not hold a charge.

The battery of the phone may need to be replaced. The lifetime of a cordless phone battery in 1 year...depending upon the usage.

Posted on Apr 30, 2009

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1 Answer

Bought a used vtech 5.8 phone, charged the battery and now see message "not registered. I can not make calls... how do I register it?


I believe it is telling you it is not registered with the Base Unit. You did get the Base Unit with it didn't you, otherwise you have a paperweight.

If you do have a set then this is the answer

Tip 1 of 1
Step 1: Place the handset in the base or charger. If PRESS FIND HS 4 SEC ON BASE does not appear on the screen after a few seconds, lift up handset and recradle it in the base or charger.

Step 2: On the telephone base, press and hold FIND HANDSET for approximately four seconds. Release FIND HANDSET once the IN USE light comes on.

After a while, the handset will emit a series of tones, and the newly registered handset will be assigned the lowest extension number not previously assigned to another system handset when successfully registered. Repeat Steps 1 and 2 if the handset does not successfully register to the telephone base within two minutes.

https://vt.vtp-media.com/ecp/documents/product_Product/67/UserManual/1647/ia5874_manual_bkm.pdf

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Video as well in link

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Phone are 5.8 ghz vtech


may be the frequency problem for noise problem.
pleaSE CHECK IT OUT.
ADJUST THEM AT SOME PROPER LEVEL..
AND THEN TRY.

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Why are 3 phones saying line in use when it is not?


Hi Dolores,
I have this site for you where you can see the manual of 5.8 GHz Digital Phones. You may want to check the model of the phones that you have in order for you to download the manual. Hope it helps.
5 8 GHz Digital Phone Manuals

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Can't be heard


Sounds like you have a defective microphone in your handset. Maybe caused by dropping of phone or water damage. Try land line phone not cordless. Just to ensure that you can hear the caller and can be heard over your phone line.

If you can complete a call successfully go and purchase another cordless phone.

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My GE 5/8 GHZ phones will not hold a charge.


The battery of the phone may need to be replaced. The lifetime of a cordless phone battery in 1 year...depending upon the usage.

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Problem with my Vtech digital answering phone 5.8 ghz


I found my paper manual. Also was able to go on line and put in the model number of my VTech and then able to download a manual.

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Voicemail doesn't work


That is the government FCC ID Number not the model number :>)

FCC ID G9H2 5838AH 5 8GHz SINGLE LINE CORDLESS TELEPHONE HANDSET by...

Tell her to remove the hand set from the base unit. Remove the wall plug and count to 10 and replace it. Replace the handset.

Press the Answerphone button once to turn it on.

There are GE Manuals in the link below.

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Low battery


You need to buy new batteries for your phones. Large retailers charge $10-12 per battery but you can usually find them for closer to $4 online at amazon.com or eBay.

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