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Not printing black

As above, mp390 has stopped printing black ink, have tried new canon cartidges and numerous after market ones but none of them work, it will not print black ink????????????????????????????????????????????

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Not unusual for the printhead to be worn out and not printing black. The printhead is part#
QY6-0054-000 around $40.00

Posted on Jul 20, 2009


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1 Answer

I installed a new Ink Cartridges in My Canon Multipass MP390 color inkjet printer and now it won't print, Though the machine is on the compartment that carrys the ink cartridges wont even move as it its...

Hi Good day!! well i know that you can fix it. 1st off all is there any message error in your printer? if none then we will try to troubleshoot it in the printer spooler. Printer spooler is located in the services. please try the following.
1. turn off in a few seconds and then turn it on see if the ink cartridge is moving.
2. Click "Start
3. Click "Setting
4. Click "Control Panel"
5 Click "Administrative tools
6. Click "Services you should be on the services box now.
7. in the service box find "Printer Spooler
8. Click "Printer Spooler" all you need to do is to restart the printer spooler Stop and then START it again.
Try to print now hope your ink cartridge move..


Oct 07, 2010 | Canon MultiPASS MP390 All-In-One InkJet...

2 Answers

Black will print properly only on "High" Print setting

After all the trouble shooting you have done their most likely a hardware issues causing the problem.

Please Contact Canon for repair service or replacement.


Nov 14, 2007 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Not printing in black


Replace the ink with a new one. Can be the black ink was empty or dried out and not produce black. Or you may try a print head cleaning sometimes the print nozzle was clogged.

Hope this helps.

Aug 16, 2009 | Canon SmartBase MP390 All-In-One InkJet...

1 Answer

For a while the black ink wasn't printing and only the color... and because I was not able to print using black ink, I stopped using printer, and now color doesn't even work It just prints blank pages....

The print head is clogged. I had the same problem with only the black ink. I tried to soak it over night and let it sit on a paper towel soaked with windex. this didnt work so I figured it was time to replace the printer as the print head was probably just as expensive as to buy a new one. So with nothing to loose I got out my trusty can of WD40 removed the print head, removed the ink cartridges from the heads, sprayed the bottom and filled the top where the ink cartidge sits and within 15 minutes the WD40 began to flow on the paper towel. After a while I cleaned out the excess WD40 and replaced the cartridges and head to the printer and it worked perfectly. Good Luck. You have nothing to loose.

Joe B

Jan 27, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Black ink will not print

Try this: Take out the black one, or all. Clean ink outlet(s) with  rubbing alcohol and Q-tips. Reinstall . Lacking that working ,obtain a new black cartridge

Dec 11, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Cannon MP390

In the end, folks, I decided to pitch the machine altogether. And Canon gave me a great price break (free shipping, discount, etc.) because they had my original serial number on their records ... I have a new MX310 (multi-function - faxes, scans, prints, copies color and black and white) and I'm very happy with it. Easy to use and does the trick.

I did decide, though, to stop printing photos from this machine. It uses up too much ink. Better to just go to CVS or a photo store and have them do the deed on better paper and use their ink. Occasionally I print cards with pix on them, or a 4x6, but not a slew. And it's so nice having this machine in the house, when I don't work anymore in an office where you could do all that stuff if need be.

Feb 12, 2008 | Canon SmartBase MP390 All-In-One InkJet...

3 Answers

Canon Mp390 print problem

Hi James,

If you have replaced the printhead and cartridges and the problem still occurs then it may be the printhead contacts that are dirty. Get a cotton bud and pure alochol and lightly rub the contacts. But I would expect some sort of print out albeit not a decent one. If the above solution does not work then you may have to speak to canon as it may be a serious problem.

Jan 17, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Canon printer MP390

My MP390 wasn't printing black, despite the cartridge(s) being new. I reinstalled CD and then it worked. The next time, it did not print again. I, then d/l driver from online...same thing. worked once and then not. Also, it doesn't copy anything in black

Dec 16, 2007 | Canon MultiPASS MP390 All-In-One InkJet...

13 Answers

Black not printing

I just ran into a similar issue with my MP390. Actually both the color and black inks were not printing very well. I would get very inconsistent printing. Fixed the problem very easily and quickly as follows: On the top of each print cartridge, there is a small hole. Remove the print head (lift the gray bar at the front of the print head and lift out the print head) with the cartridges still in place. Holding the print head over a piece of paper/paper towel, blow into the holes on the top of the cartridges (either directly or using a straw/tube of some kind). You should get ink coming out of the botton of the print head, both color and black. Replace and print head and test print.

Feb 28, 2007 | Canon MultiPASS MP390 All-In-One InkJet...

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