Question about Kwikset Locks & Locksmithing

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I bought 2 kwikset deadbolts.The first one worked out fine.The second one I turn the original key by accident.Now neither key will work.Is there a way to rekey my original key.

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Put the 'dummy key' that came in with it, turn it a 1/4 turn right, put smart key in, pull out smart key. pull out the key and insert the key that you would have as a desired key and turn left 1/4. thats it!!!!!!

Posted on Jul 20, 2009

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1 Answer

Just installed keyless entry lock. Lock button works fine, enter code and deadbolt only partially retracts. Worked fine the first time, will not completely unlock since. Key works to fully unlock. Tried...


Your lock is under one year warranty, with a lifetime warranty if the problem is mechanical or the finish.
Here is a link to the website warranty information, and from there you can contact them for technical and warranty assistance:

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

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The Weiser brand and Kwikset brand Powerbolt are identical, so these instructions will work just fine for you:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

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I need to replace the deadbolt. What item works? Keyless works fine.


Your best bet is to contact Kwikset directly. Here is a link to the contact information that you need:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

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I installed this last night and it was working fine. Tested it several times, showed the family, etc...Everything worked great. My son left for 10 minutes and came home and it no longer worked. The keypad...


Kwikset's warranty covers one year electronics defects and lifetime coverage for the mechanical movement and finish.
Here is a link to it:

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

You can contact them from there for further assistance.

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1 Answer

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Try using your smartkey to "rekey" the lock to the original key... there's really no reason to buy the smartkey system unless you change locks alot... they are meant for the apartment industry more than anything I believe... in any case, the smartkey system allows you to rekey the lock without removing it from the door... so, use the original key and use the smartkey to rekey it or select a different cut and key it to that key... should solve your problem.

Last resort... take it back to HD for replacement.

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I have the same problem, electronic locking system went dead but still beeps, stuck using keys now...according to the kwikset website though it says "Warranties cover the original residential user of Kwikset Products against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed." so hopefully they will fix the problem

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