Sears Kenmore washer model #23032101 won't spin or agitate

It could be the agitator dogs (which can cheaply be replaced). It is not the motor coupling as it spins. If the aggitator assembly is broken, that is another matter. Here is a video related to replacing the dogs. https://www.appliancepartspros.com/repair-help/kenmore-washer-11023012101-repair/11023012101-will-not-agitate.html Here is text about the dogs. https://homeguides.sfgate.com/obsessively-clean-gadgets-13771620.html and
https://www.cheapapplianceparts.com/kenmore-whirlpool-washer-repair/kenmore-washer-wont-agitate/ Here are other possible causes for the problem. https://www.dependableservices.com/blog/washer-wont-agitate-but-spins/

Sears offers diagrams, parts, and instructions. https://www.searspartsdirect.com/model/4577n2kq1q-000583/kenmore-elite-11023012101-washer-parts

The following site offers an agitator repair kit. I have no idea what is in it but you could inquire. The point is, you have to step by step eliminate the possible causes. And to DIY it, you have to locate the instructions about testing each possible cause in turn. Sears offers diagrams and so forth. There may be additional YouTube videos about each possible cause and a procedure.
https://www.repairclinic.com/RepairHelp/How-To-Fix-A-Washing-Machine/40-6--/Kenmore-Washer-Won-T-Agitate

try this
http://forum.appliancepartspros.com/washer-repair/345592-kenmore-90-series-washer-wont-agitate-spin.html
Kenmore 90 series washer won agitate or spin Appliance Repair Forum

387780 does not seem to be a valid model number.
If you can locate the model number enter it here at sears Parts Direct.
Parts for Brands Craftsman GE Kenmore Whirlpool and more

Link to videos about washer not spinning.
top loader kenmore washer won spin YouTube

the lid switch controls the spin cycle, pump probably has clogged

Whirlpool / Kenmore washers use a "Lid Switch" as a safety device.

On older models the switch would stop the spin cycle when the lid is raised.

Newer models stop both the Agitate and Spin cycles.

If this is a Sears washer see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?modelNumber=110.23032101&pathTaken=partSearch

and you'll see a list of major sub-components with diagrams and parts.

Also see the Whirlpool / Kenmore Service Manual for these washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

The most likely culprits are the Water Level or Water Temperature switches.

The Service Manual has procedures for testing each of them.

See the following for how to gain access to the console.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=131

This is typically a sensor issue. If the door sensor is malfunctioning, this will cause the washer not to enter the wash cycle. The wash motor is separate from the drain motor, so this may also be a control board issue. Contact Sears, as the control boards are typically under warranty longer than other parts.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Some Whirlpool / Kenmore washers use a two piece agitator.

The lower piece will turn both left and right while the upper unit is designed to turn only one way.

The device that allows the upper unit to turn only one way are called "Agitator Dogs" small plastic pieces that can wear over time.

See the following for how to check and replace them if they are worn.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=136&osCsid=7bfb2504c9c31a483dd78b22ff7e405a

See the Sears parts site for the agitator. These are relatively inexpensive parts.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

If you have a two piece agitator, the top section is only supposed to move one way.

See the section in the Sears site for the agitator dogs.

If the lower section only turns in one direction, the problem is likely in the transmission.

See the following Whirlpool Service Manual for top load direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (110.#######) and you'll see a list of major sub-components with diagrams and parts.

If you move the timer to the spin cycle and the washer drains and spins, the motor coupler (A common replacement part) is OK.

This points to one of two possible solutions.

First, I'd remove the agitator(s) and look inside at the splines inside the agitators and at the splines on the main agitator shaft.

Here is a description of how to remove the agitators. Your washer may be a bit different but the Sears site should help to determine how to do it.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=136&osCsid=7a980a8b05b84ff3b7ee1c8ba46e2ae8

If yoy have a two piece agitator and only the top section doesn't agitate, the problem is likely the agitator "dogs" as described in the illustrations.

If the Agitator splines are worn or damaged, You'll have to replace the agitator.

If the splines on the transmission agitator shaft are worn, you'll probably need a new or rebuilt transmission.

In addition, see the following Whirlpool / Kenmore service manual and parts list for their commercial washers (consumer models are basically the same).

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf