Question about HP Officejet 5610 All-In-One InkJet Printer

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Can't Scan when i press scan, it tells me to check troubleshooting. "No scan options, refer to device documentation"

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In order to scan it must be connected to your computer with a scanning program running. You can still make copies with the copy function, but it won't scan unless the HP scan software is running.

Posted on Jul 20, 2009

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1 Answer

No scan options


hi there,
check your printer whether everything is fine with it, meaning check the ink, check if it can print. somehow with HP's all-in-one printer, when one function can't be used, the others can't too. check and let me know.

Jun 26, 2010 | HP Officejet 4355 All-In-One InkJet...

Tip

How to Solve No Scan Options: Refer to device documentation to troubleshoot


How to Solve Cannot Scan Error or No Scan Options: Refer to device documentation to troubleshoot

1. Click Start ,
2. Click Run and type Msconfig and then click on ok
Will show the new screen of System configuration utility
3 Click on startup option
4. Search the list for HP Digital Imaging Monitor .
5. Select the HP Digital Imaging Monitor check box.
6. Click Apply , and then click Close .
7. Click Restart to restart the computer.

*Note : If HP Digital Imaging Monitor is not on the list,
it means the driver was not correctly installed.
You need to reinstall the software.

on Jan 22, 2010 | Office Equipment & Supplies

2 Answers

No scan options.


HI,
this is a very normal problem with this printer..do one thing unplug the USB cable from the printer..then if its not working go unplug the USB cable..insert the CD go to my computer..right click on the cd icon explore>>util>>ccc>>uninstall l2..after that restart the system...do a complete installation..issue will be resolved...

Jan 21, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

Cannot use scan...when I put a document in the tray and press "start scan" it says " no scan options" and "refer to device documentation" what to do?


You need to have it connected to a computer with the scan software running. The scan options are in the computer. It tells what type of document to scan, how to save it, JPG, PDF, etc. and where to send the scanned image.

Oct 09, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

How do i scan the documents on to my computer


be sure that your scanner is connected to your computer using a usb wire. do not try to scan wireless. Also, put the scanner disk back in and you will be all set. just answer the prompts.

Jul 18, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Printer Won't Scan


I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

Mar 29, 2008 | HP Photosmart 3210 Printer

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