Question about Canon PIXMA MP470 All-in-One Printer

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Scanner will not scan document - Canon PIXMA MP470 All-in-One Printer

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  • riksmith3 Jul 20, 2009

    I cannot scan document from the all-in-one machine. The document has been placed on the glass and nothing happens when I press either start button.

  • riksmith3 Jul 20, 2009

    Sorry, Tim. I'm not sure what you are asking. The device is a Canon MP470 Pixmaall-in-one. I have placed the document on the tray and I am trying to scan the document in order to send. I know just enough to be dangerous.

  • riksmith3 Jul 20, 2009

    We have been able to scan in the past.

  • riksmith3 Jul 20, 2009

    Tim, do you think you will be able to help?

  • riksmith3 Jul 20, 2009

    Still got nothing...:(

  • riksmith3 Jul 20, 2009

    Tim, the copy feature works as the document was copied. There was no response with either start button under the scan option.

  • riksmith3 Jul 20, 2009

    Thank you for the help. The troubleshooting was excellent. Unfornately, the machine buttons were the issue.

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Is it an MP470 Pixma? Did it just stop working out of the blue? Are you trying to scan from the computer or some kind of scan button the device?

Please let me know

Thanks
Tim

Posted on Jul 20, 2009

  • 3 more comments 
  • Tim Grayson
    Tim Grayson Jul 20, 2009

    You have two questions going now about the same thing, please let me know which one you are going to follow, I don't want to waste time trying things here if you are going to ignore these responses.

    Please let me know

    Thanks

    Tim


  • Tim Grayson
    Tim Grayson Jul 20, 2009

    No its ok, I just want to make sure you dont have duplicate questions on the site here. So have you been able to scan before in the past? Or is this the first time you are trying it?

  • Tim Grayson
    Tim Grayson Jul 20, 2009

    Yes definitely, you will want to start with the basics. Unplug the printer / scanner from the back of your computer, once its unplugged turn off the scanner, now unplug it from the wall. Go ahead and reboot your computer, once its back up go ahead and plug in the power to your scanner. Turn it on if it doesnt turn on by itself. Then go ahead and plug it into the back of the computer.

    Give it a good two minutes and then try to scan again. If it still doesnt work then its possible the actual little button has failed, let me know what you come up with.

    Thanks

    Tim


  • Tim Grayson
    Tim Grayson Jul 20, 2009

    Ok, when you hit the button on the scanner does it say anything whatsoever on the LCD of the printer / scanner? I think this machine has a COPY button, hit that and see if it copies what is in the scanner tray.

    Let me know

    Tim


  • Tim Grayson
    Tim Grayson Jul 20, 2009

    Ok so the button itself has failed then it sounds like, the fact that you can copy indicates that the actual scanner unit is ok, but the scan button no longer works. How old is this unit? It's possible that it's still under warranty from Canon. I don't see a lot of the buttons failing but it does happen. You will want to give Canon a call for repair / replacement. Their number is: 800-828-4040

    I am so sorry about that, it's really unfortunate because the system works fine but the button to initiate it doesn't.

    If you could rate my answers / help I would really appreciate it. If you don't rate it very helpful / 4 thumbs I don't get any credit on the site here.

    Let me know if you have more concerns, but since you restarted the hardware and confirmed scanning works there is really no other alternative.

    Thanks
    Tim


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