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Trying to set up internet for ps3 we purchased used error code 800100a

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Either manual scan for internet connection or set to wired connection. if nothing changes do a FULL RESTORE under system settings. this usually fixes everything wrong.

Posted on Jul 20, 2009


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1 Answer

Getting my system to be able to download the games I purchased

That is just network error.

Your PS3 has not got a IP Address and/or name resolution from DNS.

Try a wired network if you are on wireless or vice versa.

Sep 01, 2016 | Sony Playstation 3 (PS3) Console

1 Answer

I have a ps3 and i get a error code 800100A

Hi katie279,

Error Code 800100A shows up when it's having to gain internet acess trough your router. To fix this you need to forward your ports on your router.

There are several guides but the one i recommend is the following:

  1. Go to this site and search your router model (don't forget to skip the advertisement)
  2. On service select "Playstation Network"
  3. Follow the steps
This yould help you with your issue, hope this helped.

Mar 19, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Keep on getting this code 80710723 when trying to sign in with my ps3

If you are using wireless internet you want to change to wired. The wireless settings of your modem sometimes need to be changed to match with ps3 updates. its just a pain in the ****. Wire your ps3 to your internet and say goodbye to error codes.

Mar 17, 2011 | Sony Playstation Home

1 Answer

Unable to get wireless access to internet on ps3, keep getting a connection error DNS 80710102 or 800100A, can you advise how to resolve?

Try to disable the security key of your wireless router in the meantime and try to connect your PS3 without the security turned on. If it connects, what you have to do next is to reset or generate a new security key on the wireless router and setup the PS3 - wireless network connections with the new security key.

May 26, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

I have connected my PS3 to the internet wirelessly before but I have recently moved into a new home. I consistently get the 8013013d Error code when trying to connect to the internet... But my room mate...

Hello :D

8013013D "A connection error has occurred" - May be to do with the SSID of the Router or signal strength if the conneciton drops Putting the PS3 into DMZ may help - otherwise check WPA key PS3 can't handle WPA2 only WPA or none

May 21, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 has an error 800100a it doesn't detect any near my routers

Is your wireless turned on both on the system and the wireless router? Do you have a wireless connection setup?

If not then these may be your issue. You also need to go into your internet settings on your ps3 and the select your connection type for example: wired or wireless then > select scan> if there are any in the area select your> rename it if you want> put in the passcode if there is one> make sure everything is correct> then test the connection. If the test works then your fine.

On the other hand if you don't have a wireless router or a wireless connection setup on that will be an issue. with your wireless router they should have included instructions on how to setup the wifi network. Follow those and the problem should be solved rather quickly. Once the wifi is set up just refer back to my previous paragraph and follow those instructions again.

May 06, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Internet turns off

It's a problem with your unit making a connection to your router. You can do one of a few things:

Uninstall and reinstall your router. Keep all settings default (if you don't, write down everything you do) and keep it to only one encryption key at max.

Distance from PS3 to router can make a huge difference, especially if it's an older router. If you can try either moving the router or the PS3 closer to eachother.

If it is an old router, you may want to consider getting a new one. Some experts will tell you that Wireless G routers are the best for gaming, which is somewhat true but you need to be willing to spend a good amount of money for it. I bought a Belink Wireless N router and my connection is so fast they make me the host of just about every online game. It ran me $60. My router is maximum 15 feet from my PS3 and it goes through 2 walls.

Your type of internet connection could effect it as well. If you have cable it's going to be fast but inconsistant; causing dead moments in your connection. If you have DSL it will run a little slower but very consistant and will almost never cut out.

Words of wisdom: Never turn off your PS3 from the back when the system is powered on; Once a month use canned air to clean out the ventalation system in your PS3; Keep good distance around your vents to give it a healthy air flow; Never set it on carpet as this could pull up more dust and dirt than usual; and when inserting your PS3 disc's try never to touch the shiny part and always either put it back in the case, or what I do is use the lids to my blank CD's to store them in.

Good luck and please rate my solution accordingly.



Jan 25, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Error 800100a

If you receive an eight digit 800 series error code, there may be a few solutions.

Update the System Software.

Visit Playstation 3 System Software Update to download and install the most recent version.

To check what version of the System Software is currently installed on your PLAYSTATION 3:

1. From the XMB home menu, go to (Settings) > (System Settings) > [System Information].

2. The system will display the System Software version number.

Power-Cycle all Network Equipment

Power-cycle means to turn the networking devices OFF (i.e., unplug it from the power source), and then to turn it back ON after a set period of time. This will allow the network devices to refresh its settings.

Please power-cycle ALL of your network equipment, including any wireless access points, routers, Voice Over IP (VOIP) modems, and broadband modems for two (2) full minutes. After 2 minutes, you can turn on (or plug in) your equipment.

Check Your Enviroment

  • Make sure to allow adequate ventilation to flow from the PLAYSTATION 3's vents (i.e., avoid obstructing the vents with long/shaggy carpet, inadequate airflow from cramped entertainment cabinet setups, etc.).

  • Make sure to keep the PLAYSTATION 3 away from excessive dust, smoke, steam, extreme temperatures, humidity, or direct sunlight.

  • See the PLAYSTATION 3 system Safety and Support manual for full details on Safety Precautions and Use and Handling (manual included with the PLAYSTATION 3 system and available for download from PLAYSTATION 3 Manuals)

Restore Default Settings

During certain troubleshooting situations, it may be necessary to restore all of the PLAYSTATION 3 system settings back to their original "default" configuration.

  1. From the XMB home menu, go to (Settings) > (System Settings) > [Restore Default Settings].

  2. Once you select [Restore Default Settings], you will see a list of settings that will be restored. Scroll through them and press the (X) button to restore the settings.

  3. After the operation is complete, you will see the initial setup screen that appeared the first time you turned on the PLAYSTATION 3.
    You will need to go through the initial setup screen before you can use the PLAYSTATION 3.
The Restore Default Settings feature will erase any previously saved settings and restore all of the following settings to the default:
  • BD/DVD Settings
  • Music Settings
  • Chat Settings
  • System Settings
  • Date and Time Settings
  • Accessory Settings
  • Display Settings
  • Sound Settings
  • Security Settings
  • Network Settings
  • Internet Browser Settings
Also, do not confuse "Restore Default Settings" with the "Restore PS3 System" option (the next option down on the menu). The "Restore PS3 System" will not only restore the default settings, but it will also delete all hard disk content (You will lose all saved content from your PS3 system's hard drive if you use "Restore PS3 System.

If all these fixes fail to work you can contact sony at:

Hope this helps.

Jun 21, 2009 | Sony Playstation 3 (PS3) Console

3 Answers

PS3 says DNS error (80710102) when i try to connect to the internet with a wired connection

Goto the command prompt bar in the start menu type ' cmd ' then click o.k . A black dos screen will appear type in ' ipconfig/all ' and it will the the two servers you need under dns servers but if your doing a wired connection to your ps3 then you need to manually configure your dns on the custom method of setting up your internet connection on your ps3 as if this is auto config that will give you a dns error. Hope that helps ,I can go into more detail and guide you through it if need to .

Jun 02, 2009 | Sony Playstation 3 (PS3) Console

3 Answers

No connection

This error code is caused by a connection time out when attempting to connect to the Domain Name Server (DNS). If you are seeing this code you should check the following:
• Do you have a working internet connection (can you connect successfully using a PC)?
• Reconfigure your network settings (delete existing settings and create new ones)
• Does your Internet Service Provider (ISP) prohibit access to secure pages as a default setting? (this may lead to failures when accessing system software updates)
• Within network settings, is the Primary DNS being detected? If the ‘Primary DNS’ is displayed as or is blank, the DNS is not being detected automatically. If this is the case you should contact your ISP and ask for the ISP’s DNS address. This DNS address should then be manually input into your network settings. Following all of these steps your PS3 should now be able to get online.
I also think one or two of you may be trying to get your PS3 online without a router. I'm not sure why they don't tell you, when you first purchase a PS3, all the things you'll need to run your console with optimum settings. But you DO NEED A ROUTER! I know this may sound silly to some of you, but I've been asked this SO many times, that I have to clarify... A modem is NOT a router. These are seperate devices.

Jan 10, 2009 | Sony Playstation 3 (PS3) Console

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