Question about GE (PSS26MSRSS) Side by Side Refrigerator

3 Answers

Water dispenser is not working

I usually put my glass and press the lever and water comes out. One morning I wanted drink water I did exactly that and nothing came down. I checked the water supply and there is water, there was also no leak thank god. So I turned the ICE maker to make ICE. The surprize was it works just fine. The only problem is the water. When I press the lever It sounds like it is going to work but nothig comes down.

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  • Anonymous Nov 21, 2007

    In my case similar problem. Looks like the pump is trying to dispense water, but nothing coming out in water line.

  • pburris Nov 24, 2007

    I have had this problem continually. I have taken everything out of my refrig/freezer, turned it off for two days and then the water line unfreezes and water begins to run again. I turn my freezer portion down to 1, and it still happens. I won't buy GE again if this continues.

  • bestmom Nov 26, 2007

    water dispenses very slowly, haven't really tried to solve could it be the filter?

  • Anonymous Nov 30, 2007

    My GE did this for the first time yesterday. Water does come out at the bottom. So I am guessing it must have froze up somewhere in the door also.

  • rialeslj Dec 04, 2007

    I have the same problem with what looks like a frozen water line in the freezer door. Would you email me the GE heater fix PDF?

  • shrife Dec 05, 2007

    here is my email for the pdf file thanks

  • joshlcars2 Jan 30, 2009

    Water is not coming out, frozen in door.



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I fixed mine by leaving the light on the dispenser on. It took about 6 hrs, but the little heat from the light bulb was enough to defrost the water line.

Posted on Jan 07, 2008

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My water hose froze between three and five inches inside the freezer door from the filler tap. I ran a piece of weed eater string into the tap and that was as far as it would go. Next I ran a weedeater string up from the bottom quick disconnect under the freezer door until I hit ice in the hose. I could tell I only had a small section frozen. I never turned the unit off. I just used a hair dryer on the filler tap for about thirty minutes. I would stop and check the weed eater string distance into the filler tap and each time it went in a little farther until the ice was gone. I feel the freezup was caused by the ice maker dispenser door staying open when a piece of ice got caught in it. Since then I always check to make sure the dispenser door claose. I have owned this unit for over two years and this my first problem.

Posted on Nov 26, 2007

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Sounds to me like the tube is freezing inside the freezer door. Ive had a few do this to me and that was the issue. Disconnect the tube that is behind the toe grill that goes up through the freezer door hinge. Water should come out of the line now that it is disconnected. If water still doent come out than its something else.

Posted on Nov 19, 2007

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  • joey  shearer
    joey shearer Nov 25, 2007

    Ive contacted GE to see why this is happening. You guys may need to contact them yourselves and get new freezer doors.

  • joey  shearer
    joey shearer Dec 02, 2007

    Ok guys i contacted GE and they have a heater kit available that will resolve the freezing issue i can email you the service bulletin in PDF format if anyone provides their email and you can see if its something anyone wants to attempt

  • joey  shearer
    joey shearer Dec 12, 2007

    My email is for more info.


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