You find replacements at appliancepartspros.com for about $5. The part number is included in the link I provided. If you do not wish to order on line, take the part number to your nearest appliance parts retailer. This is a very common part any store should carry in their inventory.
If you have questions, let me know. I hope this helps you.
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the top half comes off --- the dog ears that ratchet the top are gone. There is a replacement kit to fix it --- About $30 You need to pull off the top of the agitator and use a long driver and socket to take off the nut you can see inside the unit. It is an easy fix. Just go to the appliance parts store and get the replacement part. You can wash your clothes without it working but it has to be a small load until you fix it
Its probably what they call "dog ears". My washer was doing the same i took off the cap on top of the agitator and un screwed the bolt. I grabbed that white piece out and there were four little plastic pieces that looked like dog ears and i replace them for under 1.00 and mine was fine after that.
replace the dog ears in the upper part of the agitator not expensive and not hard to do ,,,, pop the cap off the upper agitator remove the 7/16 bolt and lift off the upper part and replace the plastic dog ears and reinstall!
the agitator dogs are found under the top half of the agitator. take out the agiator and you will see 4 cream colored pieces of nylon, these are the dogs and they wear down and the agitator will not move. you do not need any kind of tool to change them.
how old is the machine? agitator dogs in agitators have only been used for the past 15 or so years. sounds like you need to take the agitator out and replace the 4 dogs in the top of the agitator. not a costly repair.
that's funny [feed dogs]they are called, dog ears but you do now have to feed the dogs because their not working.lol.hey you will have to get those parts on-line or at an appliance store.lowes wont carry those that i know.anyway if you pop the cap of the agitator you will see a piece that has a small handle.pull up and remove that piece.then you will see the bolt to remove to pull the agaitator[its a 7/16]take a good look at how its together before you take apart.......ok now that the agitator is out place on floor,put feet on the bottom piece and pull up on the top piece til comes off.then dump out the piece in the top w/dog ears in it........install new ears in that piece and reinstall upside down,inthe top piece of the agitator.then apply pressure on the dog ear retainer and place over the bottom piece of the agitatealigning the two little tabs sticking up on the bottom piece of the agitator with the little cut outs in the dog ear retainer....now take your socket to place bolt back on,put some plastic wrapper or package from dogs in the socket and push the bolt into it.then place the bolt in the hole of the dog ear retainer .now lift agitator up and place onto transmission shaft and tighten bolt and place cover back on................boy that was a lot of words.that should do it for you God bless you Tiffany ,from tom