Hi Russell.
I am going to suggest contacting Steamist since they are the experts in this product.
http://www.steamist.com/contact.htmMy understanding is Steamist has 5 year parts warranty, and 3 year labor warranty, which is good warranty.
It seems you have passed the warranty period, and 16 years is a good run for any type device.
The contact e-mails includes 'literature' so you can order a manual, 'troubleshoot' so can get directions from the folks who make the product, and email for sales manager.
I would also inquire about authorized service center, and ask what is likelihood of getting long-term repair vrs buying another unit.
Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on any do-it-yourself project.
Fixya is always less expensive than a service call.
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