Question about HP Photosmart 2410 All-In-One InkJet Printer

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My computer will recoginze the printer and not the scanner? What do I need to do to fix this problem?

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  • virtualhost
    virtualhost May 11, 2010

    You might need to install a driver for your scanner. Do you have the cd included when you purchased your scanner? You just have to run the setup or installation file. The wizard will guide you all throughout.

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Did you load the Drivers CD that should have come with the printer before you plugged the printer onto your computer. It sounds like the print driver has been generically recognised by your PC but the scanner driver which is more specialised is not installed.

Posted on Jul 20, 2009

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Posted on Jan 02, 2017

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This assumes you have installed the software from the HP SW install disc.

Go to search programs and files (Lower Left hand Corner) and type in services.msc. Expand the column to the right by dragging the seperator at the top. Scroll down to Remote Procedure Call RPC LOCATOR. Double click it. Set to delayed start. Restart Windows.

The delayed start is necessary to allow the OS to boot before the scan service loads.

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Are you using this as stand alone or through the computer? Whichever try the other way - If standalone try it through the computer. If in the computer try stand alone. If in the computer re install software. If all the variations do not cure it then its good bye to that one and onto the next - there is nothing that will fix.

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